on 14-09-2021 13:36
Hi,
I've had a red light on my Hub 3 the past few days.
The hub sits on it's own in a well ventilated area,I've switched it on/off and reset it but still a red light appears.
I looked up on the VM website and apparently it's because the hub is hot.
I called 150 and was told,after being put on hold several times,that a new power pack would solve this and it would arrive in the next day or two?
I called 150 again yesterday,told the guy what the operator had told me about them sending a new power pack out and he said the person had not ordered a new power pack for me and he couldn't understand why that would have helped anyway.He then goes on to tell me that the red light may be showing because the white light has failed?
I told him that the VM website states a red light means the hub is too hot,he carries on with the white light is dead patter but to 'keep my eye on it'.
My concern is that if the Hub is overheating is it a potential fire risk as it's on 24/7?
Anyone any idea what my next step would be as 2 separate calls to 150 have been absolutely pointless.
Thanks
Answered! Go to Answer
on 14-09-2021 13:37
on 14-09-2021 13:37
on 14-09-2021 13:43
Yeah it's in router mode,also making my wifi a bit intermittent.
on 14-09-2021 13:49
on 14-09-2021 13:54
Hi @RobMc,
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are experiencing this with your hub. I have sent you a private message in regards to this. Please look out for the purple envelope on the top right hand corner and provide a response when you can.
Thanks,
on 14-09-2021 14:21
Thanks,have sent my details.
on 15-09-2021 09:05
on 15-09-2021 10:04
Thanks have sent PM.
on 15-09-2021 10:14
No problem at all @RobMc. Happy to help!
You can also amend the appointment in your my VM account.
Please keep us updated on the outcome of the appointment 🙂