Red light on 3.0 hub

[normski83]

I have a red light on my 3.0 hub and it is affecting devices which aren't wired.

I have done the pin hole reset, checked all cables, turned it off overnite. Still solid red light and connection issues. 

The area is well ventilated and there's room all around I don't belive it's over heating. 

Anyone help??? 

[Paulina_Z]

Hi @normski83,

Welcome to our Community Forums! Thank you for your first post, and I'm very sorry to hear that you're seeing a red light on your Hub at the moment!

A red light could mean that there is an internal issue with the Hub, or that the Hub is overheating. If your Hub is hot to the touch, or starts to smell like burning, please unplug it from the mains, as this could become a potential fire hazard.

I'll be more than happy to look into this further for you and book in a technician who will have to investigate this further. I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you! 🙂 

[Paulina_Z]

Hi @normski83,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your Hub red light issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Thank you.

[Paulina_Z]

Hi @normski83,

Thank you for coming back to me via Private Message and confirming that you're happy with the date and time of the appointment.

Please keep us updated on how your appointment goes and if you need any further assistance going forward.

Thank you! 🙂