Red light, no wifi | SH3 | modem mode

[spudjones]

Hey folks,

My super hub 3 is dealing with a red light and no WiFi. Looking up online this appears to be an overheating issue, although the router feels a little warm. It’s standing up in a well-ventilated place. I have it set to modem mode as I’m using another router, with no issues for months.

Here’s what I’ve tried to do so far:

• Turned off until it was stone cold, same result.
• Reset with pin method, same result.
• Service status on VM site all green.
• Service status phone number reports no faults (although there was one a few days ago)

I always have a BQM running which has been completely red for the last two days. Perhaps it’s an unreported fault in our area?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/cf60de7029fe44b85ca45ee2f6cea52b17e2171e

Will try calling support in the AM, but feel I’ll get a better response here.

Thank you

[jbrennand]

Your title says "Modem Mode". Is your Hub3 in modem mode - if so the light is meant to be "magenta" which looks red in some lighting. If you put it into normal router mode - what colour does the light change to?

Also your BQM is a wall of red - if you are in modem mode you need to change a setting on your router for it to Accept ICMP echo requests (pings) - or you have put the wrong i.p address in the BQM settings. The i.p. address changes between the two modes on the Hub

[-tony-]

and folling your title if you are in modem mode you will have no wifi - you say you reset the hub that should reset it to router mode but only if the reset worked - needs a good 30 sec some say up to a minute on the reset switch

[spudjones]

Hey John,

I’m aware of the colour being magenta when in modem mode, it’s definitely still red.

I’m still getting red when I’m router mode but looks like the WiFi and internet has suddenly started to work.

I have the correct settings on my router it was fine the other day. But looks like the graph is showing some normalcy now. Very strange.

UPDATE: Not sure if it’s just impeccable timing, but everything seems to be working. Looks like the reset and a 30 min wait seemed to do the trick. Feel free to close.

[Molly_G]

Hey @spudjones,

Thanks for dropping by with an update - glad this has been resolved.

Kind regards,

[jbrennand]

Is the Hub light still red whn its in normal router mode?

If so thats a possible overheating mode that VM need to look at.