Red light hub 3

[Ruthb2323]

Hi hub 3 has red light instead of white, not over heating and still have Wi-Fi 

[John_GS · Accepted solution]

Hi @Ruthb2323 

Thanks for posting and welcome to the community. Please can you do the below;

• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. 
• Switch the hub back on at the power. The Hub should now operate normally.

Let me know if that fixes things.

[Ruthb2323]

Hi thanks for your help, did what you said and it’s still the same, I then reset it still same the hub is upright,

[Ashleigh_C]

Thank you for letting us know @Ruthb2323 and thank you for trying these fixes. 

It would be best for us to arrange for an engineer to come and take a look for you. 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
 

[Ashleigh_C]

Hello again, 

Thanks so much for your private message and confirming your address, I have now booked you a visit for red light – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment