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Red Light on Superhub 3

robnevdal
Joining in

My superhub 3 has always had a white power light until recently.  Now I am getting a red light, which I believe means an overheating issue.  I have contacted, with great difficulty, customer services, and they assure me there is no issue and the red light means the internet is working.  They have told me that before I can get a replacement router, I need to upgrade!!  I am already on the M600 broadband package yet this doesn't seem to be of sufficient value to warrant a replacement hub when there could be a chance of fire. Can anyone advise how to get Virgin Media to take my complaint seriously? 

1 REPLY 1

Gareth_L
Forum Team
Forum Team

Hello robnevdal

Thanks for your post 

We need to get this sorted out as soon as we can

In the meantime, Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight,

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L