on 12-01-2023 15:56
Hi,
Im having a problem with my router, its now constantly showing a red light and often drops connections randomly. It is well ventilated and hasnt suffered any damage as far as I know, but is no longer performing adequately; It has been alternating between an orange light and red for a few months and now shows only red while the wifi seems to be weak and unstable.
It is a white hub3.0. I recently got a call from the virgin medias team about a new package and a new contract, however I cannot accept any new contracts until this is resolved with a new hub and I get reliable wifi again. I have previously contacted an agent through the chat within the help section, but not got very far.
Any one here can help?
Greatly appreciated
on 12-01-2023 16:02
Have you rebooted the hub?
If you have & there is no change then VMs policy is to send a tech to replace the hub. Any hub showing an overheat warning is a potential fire risk & must be replaced.
I will escalate this to the Forum Team to get the ball rolling.
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on 12-01-2023 16:29
Hey @CompSciCraig, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues with the red light on the hub 😞
May I ask if you've been able to take out all the cables connected, place them back in, reboot the hub and ensure it is in a well ventilated area?
Let us know and we will be able to go on from there.
Kind regards,
Ilyas.
on 08-02-2023 12:42
Hi Ilyas thanks for the reply.
Apologies for the delay in responding.
The router has been restarted several times and wires reconnected etc it now restarts still showing the red light continuously.
As mentioned above, would a replacement be possible?
Thanks,
Craig
on 10-02-2023 13:41
Thanks for the update Craig, I will send you a Private Message to get some more details from you to look into this.
Thanks
Rob