Red Light Hub 3

[dhutson]

For the last couple of days my Hub 3 has had a solid red light. I have tried reboots, full resets and even leaving the hub off for a little while. It doesn’t feel particularly hot. Its placed in the open and wall ventilated. From what I read on the forum it appears I need a new hub. How do I go about arranging this?

[Tudor]

a VM staff ,ember should contact you today.

[Tudor]

a VM staff member should contact you today.

[John_GS]

Hi dhutson

Thanks for posting and welcome to the community.

I'll send you a PM now to get a tech visit booked.

Best,

[John_GS]

Hi @dhutson

Thanks so much for your private message and confirming your address, I have now booked you a visit for the red light on the hub – you can check the date and time via your online account - virg.in/myVM. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment

Let us know how the visit goes

Best,