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sychare
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Recent connection dropouts

The last month or so we've had a few connection drops during the evening, usually lasting ~30 minutes, sometimes a bit less, but this week they've been a lot more frequent. Logs attached from last night.

VM staff, any suggestions?

Thanks,

Wayne

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Forum Team (Retired) Louise_F
Forum Team (Retired)
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Re: Recent connection dropouts

Hi Wayne,

Welcome to the Community and thank you for posting.
I'm sorry to hear you're experiencing an issue with the internet service connection dropping out.

I have located your account using the Forum details and I have detected and issue with the SNR signal levels being outside the required specifications.

I would like to arrange an engineer appointment so we can take a look at this and resolve this issue for you.

I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Take care,
Louise
Forum Support Team


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