Received Hub 3 I didn’t order

[Jemmicat]

I received a Hub 3 yesterday that I definitely did not order. No information on account about WHY i received it. My modem had just been updated in November when I was switched to a business plan. Have no idea why I got this or what I need to do with it. Definitely seems to be a mistake but absolutely no communication saying it was ordered, only a notice saying it was to be delivered. And no paperwork in it. Why did I get it and what do I do with it now?

[legacy1]

VM should of sent you a hub 5 if they really want you to upgrade.

[Molly_T]

Hi Jemmicat! 👋 Welcome to the community forum, thank you for posting!

Sorry to hear these concerns about an unexpected hub received in the post. 

We will need to take a look at your account to investigate what has happened here and offer further support if needed. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞