Really bad ping/latency issues in games and apps like discord

[Adam182]

As stated in the Title/subject of this post I have been having really bad issues that come and go for a few months now and have been avoiding ringing virgin because of the hastle I know it is going to be, going through all the things I have tried to get nowhere. I figure posting here might get me some better help judging by some of the other posts I have come across.

Below is the last 24 hours 

If anyone can help me out here I would greatly appreciate it, I can obtain any other data or information needed also.

[jbrennand]

BQM not great - but can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens?

You could also post up the Hub data as per this....
_________________________________________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do login) just click on the “router status” icon/text at bottom-middle (Hub3/4) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts.

[Adam182]

This problem happens across all devices, but i game on a desktop PC with ethernet so i know for certain it isnt just a problem with the wifi. The Hub is a Hub 3 and the only strange thing i notice with the lights is that the bar light at the bottom is orange when it should be white (or red given it is there for temp warnings) and i know that the router isnt too hot as it is cold to the touch.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.3	37	256 qam	25
2	235000000	3.7	37	256 qam	13
3	243000000	3.2	37	256 qam	14
4	251000000	2.9	37	256 qam	15
5	259000000	2.7	37	256 qam	16
6	267000000	2.4	37	256 qam	17
7	275000000	2.5	37	256 qam	18
8	283000000	2.2	37	256 qam	19
9	291000000	2.2	37	256 qam	20
10	299000000	1.9	36	256 qam	21
11	307000000	3.2	36	256 qam	22
12	315000000	4.5	37	256 qam	23
13	323000000	5.3	37	256 qam	24
14	339000000	5.4	37	256 qam	26
15	347000000	5.1	37	256 qam	27
16	355000000	5	37	256 qam	28
17	363000000	4.8	37	256 qam	29
18	371000000	4.6	37	256 qam	30
19	379000000	4.4	37	256 qam	31
20	387000000	4.4	37	256 qam	32
21	491000000	3	37	256 qam	33
22	499000000	3.2	37	256 qam	34
23	507000000	3.2	37	256 qam	35
24	515000000	3.2	37	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	2373	333
2	Locked	37.3	2998	824
3	Locked	37.3	2928	952
4	Locked	37.6	3107	1641
5	Locked	37.3	3009	936
6	Locked	37.3	3264	1372
7	Locked	37.6	3183	903
8	Locked	37.6	3270	939
9	Locked	37.3	3229	784
10	Locked	36.3	3226	768
11	Locked	36.6	2957	602
12	Locked	37.3	2530	395
13	Locked	37.6	2532	346
14	Locked	37.6	2441	315
15	Locked	37.6	2461	351
16	Locked	37.6	2338	252
17	Locked	37.3	2420	279
18	Locked	37.3	2306	250
19	Locked	37.3	2326	213
20	Locked	37.6	2418	186
21	Locked	37.3	1898	43
22	Locked	37.6	2053	130
23	Locked	37.3	1735	63
24	Locked	37.3	2036	101

[Adam182]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200002	38.5	5120	64 qam	1
2	25800000	38.5	5120	64 qam	4
3	32600002	38.5	5120	64 qam	3
4	39399991	38.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

Time Priority Description

12/05/2022 19:58:13	notice	LAN login Success;CM-
12/05/2022 19:58:5	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-
12/05/2022 19:57:33	notice	LAN login Success;CM-
11/05/2022 20:17:40	Warning!	RCS Partial Service;CM-
11/05/2022 05:37:8	critical	No Ranging Response received - T3 time-out;CM-
10/05/2022 21:11:53	notice	SW download Successful - Via Config file
10/05/2022 21:09:28	notice	SW Download INIT - Via Config file
10/05/2022 20:50:49	notice	LAN login Success;CM-
10/05/2022 20:50:36	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-
10/05/2022 19:40:18	critical	No Ranging Response received - T3 time-out;CM-
10/05/2022 08:15:35	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-
10/05/2022 08:15:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
06/05/2022 23:28:48	critical	No Ranging Response received - T3 time-out;CM-
06/05/2022 20:15:34	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-
06/05/2022 20:15:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
06/05/2022 08:38:14	critical	No Ranging Response received - T3 time-out;CM-
04/05/2022 01:48:4	Warning!	RCS Partial Service;CM-
04/05/2022 01:48:4	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-
04/05/2022 01:48:3	Warning!	RCS Partial Service;CM-
03/05/2022 08:15:34	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-

Hopefully i have removed the correct information from the network logs, I would aslo like to add that I am not the account holder, that is my partner, but I have full permission from them to try and figure this out as I am the main person to use the internet.

[Adam182]

Sorry it seems my first post didnt actually post. The issues are evident across all devices even though i mainly only use my desktop pc which is connected via ethernet.

THe Hub that I have is the Hub 3.0 and the only thing i have noticed that is funny about the lights is the white bar across the bottom is now orange, which i know it shouldnt be because that is the temp warning LED and the router is cold to the touch. The first bit of data missing from the last post is below. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.3	37	256 qam	25
2	235000000	3.7	37	256 qam	13
3	243000000	3.2	37	256 qam	14
4	251000000	2.9	37	256 qam	15
5	259000000	2.7	37	256 qam	16
6	267000000	2.4	37	256 qam	17
7	275000000	2.5	37	256 qam	18
8	283000000	2.2	37	256 qam	19
9	291000000	2.2	37	256 qam	20
10	299000000	1.9	36	256 qam	21
11	307000000	3.2	36	256 qam	22
12	315000000	4.5	37	256 qam	23
13	323000000	5.3	37	256 qam	24
14	339000000	5.4	37	256 qam	26
15	347000000	5.1	37	256 qam	27
16	355000000	5	37	256 qam	28
17	363000000	4.8	37	256 qam	29
18	371000000	4.6	37	256 qam	30
19	379000000	4.4	37	256 qam	31
20	387000000	4.4	37	256 qam	32
21	491000000	3	37	256 qam	33
22	499000000	3.2	37	256 qam	34
23	507000000	3.2	37	256 qam	35
24	515000000	3.2	37	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	2373	333
2	Locked	37.3	2998	824
3	Locked	37.3	2928	952
4	Locked	37.6	3107	1641
5	Locked	37.3	3009	936
6	Locked	37.3	3264	1372
7	Locked	37.6	3183	903
8	Locked	37.6	3270	939
9	Locked	37.3	3229	784
10	Locked	36.3	3226	768
11	Locked	36.6	2957	602
12	Locked	37.3	2530	395
13	Locked	37.6	2532	346
14	Locked	37.6	2441	315
15	Locked	37.6	2461	351
16	Locked	37.6	2338	252
17	Locked	37.3	2420	279
18	Locked	37.3	2306	250
19	Locked	37.3	2326	213
20	Locked	37.6	2418	186
21	Locked	37.3	1898	43
22	Locked	37.6	2053	130
23	Locked	37.3	1735	63
24	Locked	37.3	2036	101

[TAZMANUK]

I'm same to which on some occasions their is zero upload, had enough now

 

[John_GS]

Hi Adam182,

Thanks for posting and welcome to the community. 

I am sorry to hear of the broadband issues. I've had a look today on our systems and there's no area issues. No outages and all your downstream and upstream levels are in specification. There's no SNR (signal to noise ratio) issues and also no congestion issues.

Have you tried a PIN hole reset of the router to see if this resolves things?

Kind regards,

[TAZMANUK]

Good old "within spec" speel

[jbrennand]

Adam182.....The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue.

The "orange" light is probably a result of a cheap failing LED - quite common in VM Hubs.

It could be due to a fault on one connection to an ethernet cable connected device. I usually say disconnect every ethernet cable connection to the Hub and let it run overnight (or a few days if you are away for that period - and see if the pattern still persists. If it "cleans" up then add the connections back one by one to identify the problem one.

If it stays the same it could be overutilisation in your location and your BQM does have a whiff of OU about it - with the network getting "saturated" during peak usage times. If you look back at previous days BQM's does the same pattern appear every day - perhaps different at weekends?

OU is only something that VM can comment on and its a contentious issue. Have a quick browse through this thread and see if there is anything that feels familiar
_____________________________________________________________
See this thread re. over-utilisation and Andrew’s comments in Message 20

https://community.virginmedia.com/t5/Networking-and-WiFi/Internet-keeps-dropping-for-several-minutes...

[Adam182]

I have indeed done the pin hole reset, trust me when I say that there isnt much you can ask me to do that I havent already done. Things like this are the reason I didnt ring up and posted here. It is not a problem with my ethernet cables or my PC as I have tried multiple ethernet cables and the thinkbroadband monitor is the same regardless of wether my PC is on or not (my PC being the only device connected). Ideally I would like an engineer to check things over because if they say there isnt a fault then I am leaving VM, Just having a quick walk down my street I see about 80% of the houses have virgin media Connection covers on their house, which to me says you have oversold in my area.