on 18-06-2022 13:20
My problems started since the last week of may, When i am on the computer, whether im playing a game or surfing the internet, i get really poor wifi, In games i get around 20-65% packet loss all the time which makes the computer remain unplayable. I did a Command where it showed the packet loss from the computer, however it came with 0% packetloss which i think is wrong. Usually it took a second to load up websites, now it takes more than 30 seconds. This is unacceptable as im paying money for a wifi service that is equivalent to my mobile data. We were given a signal booster to fix the dead spots in the house, though this acctually made the wifi worse and we were told to pay extra. This needs to be fixed as i cannot go on any more of this stress
on 18-06-2022 15:14
on 18-06-2022 15:19
I dont have any devices connected on ethernet cables, just wireless wifi. My hub model is 4, i dont think its hub related as we got a replacement farely recent, more of the weak signal. I did a diagnositc check on the Myhub website, it said that this device (the PC) has weak signal.
on 18-06-2022 15:32
on 20-06-2022 18:10
Hi revrevin,
Thanks for your post,. Apologies to hear about the poor connection.
As the diagnostics came back as weak signal on your Pc., I can look at sending out a 2nd pod for you.
I will send you a private message to get the ball rolling.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L