red light on virgin media hub

[destructor23]

Dear Virgin.

Our Virgin 3.0 hub also has a constant red/orange light. Our internet is working, but I need to reboot the hub at least once a day.

It is not overheating. I keep it off for an hour but it still comes back on with a red light.

How do I order a replacement hub? I just tried calling your line but it took me round in circles and I couldn't end up speaking with anyone.

Kind regards,

Marc.

[Alex_RM · Accepted solution]

Hi destructor23,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with the hub, Thank you for trying a reboot already.

We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope, top right hand corner)

Alex_Rm

[destructor23]

Thank you Alex - message recieved.

[Alex_RM]

Thanks for popping your details over via private message destructor23 🙂

Glad I was able to help!

Alex_Rm