on 15-02-2023 21:22
Hi,
I have this same problem, my hub is in a well ventilated area and I reset it but it still has a red light on constantly. It’s been red for a couple of months now I think.
Is this just time to get sent a new hub?
Thanks,
Sarah
on 16-02-2023 08:32
Hi Trisarahtops,
Thanks for posting and welcome to our community 🙂
Sorry to hear you're having some hub issues, thank you for trying a reboot already.
I'll need to arrange a technician for you, before I can do this I'll need to confirm a few details. I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
on 16-02-2023 09:45
Thanks for joining me over private message Trisarahtops 🙂
I've arranged an engineer for you, you can view the time and date of the appointment via your online account here
Alex_Rm