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Re: Relatively new customer - Already 4x outages, looking for recommendations on best route to resolution

Rqya26
Joining in

on ‎20-01-2022 12:38

Spoiler
It gets worse!
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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎20-01-2022 18:34

@Rqya26 

What gets worse?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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gary_dexter
Alessandro Volta

on ‎20-01-2022 22:05

Depends on the issue at hand 


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John_GS
Forum Team
Forum Team

on ‎23-01-2022 11:29

Hi Rqya26

Thanks for posting. I am sorry to hear of this. 

I can see there is a congestion issue you're affected by. F008889516 is the fault number. The estimated fix date is the 26th January.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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