Red light on hub

[Millsy87]

• My hub too has a solid red light even after having tried the pin hole reset. I still have access to the Internet but the hub does feel warm nearer the top side of the device, wven though it's placed in a well ventilated area of the room. The Internet has also become intermittent, whether as too this issue or another. Any help would be appreciated. Thanks

[Zach_R]

Hi @Millsy87,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear you're getting a solid red light on the router. If you haven't done so already, please follow each of the steps listed below.

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the issue remains despite following those steps then please respond to the private message I'll be sending your way shortly and we'll assist you further from there.

Thanks,