My hub4 doesn’t want to hard reset

[Dannilou91]

help I’m also having this problem! I’ve tried everything 

[Client62]

Hold the reset button down for 60 seconds, then leave it powered on to perform the factory reset.

If this does not work the Hub 4 may be defective.

[Alex_RM]

Hi Dannilou91,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've been having some issues resetting the hub. Have you tried what Client62 has advised?

Let us know if you still need help with this.

Alex_Rm

[Dannilou91]

My hub was indeed defective. The engineer said that mine had basically frozen and that I was his 4th this last week. So he’s said it clearly is a problem somewhere but gave me a new hub and we’re all good now!