Inconsistent wifi

[Luke7710]

Hi, could you have a look my my network logs please, I have drop outs from time to time, could be an issue somewhere.

[Luke7710]

For some reason it won’t let me send the log

[sophist]

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@Luke7710 wrote:
For some reason it won’t let me send the log

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you may need to split it across multiple posts..

[gary_dexter]

Dropouts with what? Wired or wireless devices?

[Luke7710]

both wired and wireless, it can be fine for ages then will dropout for a minute or 2

[Luke7710]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	202750000	11	40	256 qam	9
2	210750000	10.8	38	256 qam	10
3	218750000	10.9	38	256 qam	11
4	226750000	10.9	40	256 qam	12
5	234750000	11	40	256 qam	13
6	242750000	11	40	256 qam	14
7	250750000	11	40	256 qam	15
8	258750000	11	40	256 qam	16
9	266750000	11.3	40	256 qam	17
10	274750000	11.4	40	256 qam	18
11	282750000	11.4	40	256 qam	19
12	290750000	10.9	40	256 qam	20
13	298750000	11	40	256 qam	21
14	306750000	11.4	40	256 qam	22
15	314750000	11.5	40	256 qam	23
16	322750000	11.5	40	256 qam	24
17	330750000	11.4	38	256 qam	25
18	338750000	11	40	256 qam	26
19	346750000	10.9	40	256 qam	27
20	354750000	11.1	40	256 qam	28
21	362750000	11.5	40	256 qam	29
22	370750000	11.5	40	256 qam	30
23	378750000	11.4	38	256 qam	31
24	386750000	11.3	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	32	0
2	Locked	38.9	27	0
3	Locked	38.9	21	0
4	Locked	40.9	21	0
5	Locked	40.3	20	0
6	Locked	40.3	25	0
7	Locked	40.9	22	0
8	Locked	40.3	74	0
9	Locked	40.9	36	0
10	Locked	40.9	16	0
11	Locked	40.3	17	0
12	Locked	40.3	28	0
13	Locked	40.3	16	0
14	Locked	40.3	29	0
15	Locked	40.3	35	0
16	Locked	40.3	24	0
17	Locked	38.6	21	0
18	Locked	40.3	21	0
19	Locked	40.9	29	0
20	Locked	40.3	48	0
21	Locked	40.3	34	0
22	Locked	40.3	22	0
23	Locked	38.9	19	0
24	Locked	40.3	13	0

[gary_dexter]

Post the network, upstream and downstream logs here then please.

Do one post per log

[Luke7710]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	35.8	5120	32 qam	1
2	25800000	35.3	5120	64 qam	4
3	32600228	35.8	5120	64 qam	3
4	39400372	36	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[Luke7710]

Refresh data

Network LogTime Priority Description

19/05/2021 02:17:44	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 01:30:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2021 19:52:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 00:16:54	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 08:17:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 08:10:33	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 08:08:26	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 08:08:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 08:08:23	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 08:08:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 08:08:23	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 08:08:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2021 01:26:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 01:31:44	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 07:13:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 03:14:43	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 23:27:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 23:21:33	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 23:19:11	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[gary_dexter]

Your downstream power levels are too high and one of your upstream channels is out of sync.

When was the hub last powercycled?

Unless there's an area issue you'll need an engineer to rectify.