Hub3 Router wont factory reset

[MarekZhang]

Hey buddy, I'm meeting exactly the same problem, did you solve it?

[jbrennand]

What is happening and how are you trying the reset? Try it this way....
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Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. See if that sorts it.

[Corey_C]

Hi MarekZhang,

Have you been able to reset the hub? We also do have the instructions here: https://www.virginmedia.com/help/virgin-media-reset-your-hub

Let s know if you need further help.

Cheers,

Corey C

[MarekZhang]

Hi Corey,

It seems that the modem does not work. One technician reached to me last Friday and helped me change it.

Cheers,

Mark

[Ashleigh_C]

Hi there @MarekZhang

That you for updating! I just wanted to check is everything OK for you now? 

Thanks again.

[MarekZhang]

Hi,

Yeah, everything works right now.

Cheers,

Mark

[Natalie_L]

Thank you for letting us know Mark 🙂 

Glad to hear this is all sorted for you.