cancel
Showing results for 
Search instead for 
Did you mean: 

Re: Hub 3.0 no internet/ access denied

wongpan11
Tuning in

I got a same issue exactly.

I just received my new kit today at 10. After the equipment installed, my phone is able to connect Hub 3 . However the network is doesnt work.

So I check the Hub 3 stauts at 192.168.0.1

Its show the wireless is connected, but the internet access denied.

Then I just ask from the virginmedia online assistant at 12pm, they told me the new kit should be fix a new file and send the signal. So, I can use it after 2 Hours.

Then the same issue is still happening when I reboot the hub 3 again when it was 7pm.

So, I asked the online assistant again. They told me the problem will solve it after 30min.

Certainly, the issue is still happening after 30min reboot.

I dont want complaint anything, but how can i get my internet as soon as possible?

1 ACCEPTED SOLUTION

Accepted Solutions

The issue can not been fixed by myself.

Finally, it was solved by make an appointment with support team, he changed a new hub for me.

thanks you for your asking.

See where this Helpful Answer was posted

7 REPLIES 7

lotharmat
Community elder
Has the hub been activated?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Good morning @wongpan11 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your services. 

 

Was the hub sent as a replacement for a fault or is this a new install? 

 

Could you try preforming a pin hole reset on the hub.

 

Kind regards,

Zak_M

Hi, I just a new joinand new install.

Its is same issue repeating reboot , restart, reset.

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Sorry for the delay in repose. 

 

I can see that you have spoken with the team and arranged an engineer appointment. 

 

If you do have any further issues then please do let us know. 

 

Kind regards,

Zak_M

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi WongPan11, 

Sorry to hear you have issues can you please let us know if everything is okay?

Zoie

The issue can not been fixed by myself.

Finally, it was solved by make an appointment with support team, he changed a new hub for me.

thanks you for your asking.

Hi @wongpan11 thanks for getting back to us and thanks for confirming your issue has been resolved.

I am sorry for any inconvenience you may have experienced. Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R