on 09-10-2021 16:56
Hi,
We have been having connection drops pretty much every day. Looking at the network logs I can see a number of ‘no ranging response’ and ‘RCS partial service’ error messages:
Time | Priority | Description |
08/10/2021 23:33:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
08/10/2021 14:56:18 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
07/10/2021 07:41:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
07/10/2021 01:27:24 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
07/10/2021 01:27:24 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
06/10/2021 01:24:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
05/10/2021 08:12:43 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
05/10/2021 08:11:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
04/10/2021 12:45:1 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
04/10/2021 09:24:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
04/10/2021 07:12:10 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
04/10/2021 02:47:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
03/10/2021 08:47:3 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
03/10/2021 08:47:3 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
02/10/2021 08:09:54 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
01/10/2021 10:59:56 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
30/09/2021 12:19:8 | critical | No Ranging Response received - T3 time-out;CM-MAC= ; CMTS-MAC=be;CM-QOS=1.1;CM-VER=3.0; |
30/09/2021 08:07:59 | Warning! | RCS Partial Service;CM-MAC= |
Looking at other forums it’s said that these relate to issues between the router and the box on the street.
Has anyone else had this recently? How easy was it to get sorted by VM?
Thanks
on 09-10-2021 17:34
Check with Area faults on 0800 561 0061 or if you have a VM landline 150
Also please post your up/downstream stats.
on 11-10-2021 17:55
on 11-10-2021 20:37
Thanks for replying both. The down and up stats are below:
Downstream
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 171000000 | -0.2 | 37 | 256 qam | 5 |
2 | 139000000 | 1.5 | 37 | 256 qam | 1 |
3 | 147000000 | 1.2 | 37 | 256 qam | 2 |
4 | 155000000 | 0.7 | 37 | 256 qam | 3 |
5 | 163000000 | 0.2 | 37 | 256 qam | 4 |
6 | 179000000 | -0.4 | 37 | 256 qam | 6 |
7 | 187000000 | -0.5 | 37 | 256 qam | 7 |
8 | 195000000 | -0.9 | 37 | 256 qam | 8 |
9 | 203000000 | -1.5 | 37 | 256 qam | 9 |
10 | 211000000 | -2 | 37 | 256 qam | 10 |
11 | 219000000 | -2.4 | 37 | 256 qam | 11 |
12 | 227000000 | -3 | 36 | 256 qam | 12 |
13 | 235000000 | -3.2 | 37 | 256 qam | 13 |
14 | 243000000 | -3.7 | 37 | 256 qam | 14 |
15 | 251000000 | -4.5 | 36 | 256 qam | 15 |
16 | 259000000 | -5.2 | 36 | 256 qam | 16 |
17 | 267000000 | -4.2 | 37 | 256 qam | 17 |
18 | 275000000 | -3.5 | 37 | 256 qam | 18 |
19 | 283000000 | -3 | 37 | 256 qam | 19 |
20 | 291000000 | -3.2 | 37 | 256 qam | 20 |
21 | 299000000 | -3 | 37 | 256 qam | 21 |
22 | 307000000 | -3.4 | 37 | 256 qam | 22 |
23 | 315000000 | -3.2 | 38 | 256 qam | 23 |
24 | 323000000 | -3.5 | 37 | 256 qam | 2 |
Upstream
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 25800000 | 39.7 | 5120 | 16 qam | 6 |
2 | 32600000 | 40 | 5120 | 64 qam | 5 |
3 | 39400039 | 41.5 | 5120 | 64 qam | 4 |
4 | 46199932 | 41.5 | 5120 | 64 qam |
|
on 11-10-2021 23:16
One upstream is on 16 QAM when it’s should be on 64 QAM and one downstream is near the minimum as well as there being a too wide a spread of power level. Also could you post the Pre & Post RS errors and the upstream t1/t2/t3/T4 counts. I think you will need a technician’s visit to rectify.
on 14-10-2021 10:03
Hello @Rruk21,
Welcome to the community, thanks for posting.
I am sorry for your current internet issues.
I was unable to locate your account using your forums details, can you tell me if you have tried doing a pin hole reset?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 14-10-2021 10:28
Hi Hayley_S,
I am staying at my in-laws so it is their connection. I posted on here on their behalf.
I believe they have done that reset a few times.
on 16-10-2021 11:22
Thanks for coming back to us @Rruk21.
Would you be able to provide some account details via a private message, so that we can get the issues looked into further.
I will send over a private message in a moment for you to provide the requested information and we can get the issues looked into further.
Regards,
Steven_L
on 03-11-2021 11:20
Hi @Rruk21,
Thank you for coming back to me over Private Message. I was able to book in a technician appointment to look over your power level issues.
You can manage your appointment via your online account if needed.
Please keep the thread updated on how you get on with your visit. 🙂
Thank you.