on 20-02-2022 23:38
So I'm there using my Internet then boom all of a sudden its off and flashing white for ages then goes solid red this is the hub4 , I checked area outages for last hour website and app say there is none noway of speaking to someone till tomorrow I've reset and rebooted the router numerous times , I'm sick of the random outages because I go day to 2 days without and get no credit for it unless I fight for it I'm sat now after rebooting router looking at solid red light
on 23-02-2022 09:05
Hi @Andyroyston2 I am sorry to hear about the service issues you have been having.
How has the service been since posting please? ^VO
Vikki - Forum Team
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on 23-02-2022 09:08
Apologies, I have taken a look at things from our side and can see you have an engineer booked to attend.
I do hope this visit goes well.
Please do pop back to us here if you have any further concerns and we will do our best to help.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 28-02-2022 08:21
Engineer came out had to change a corroded splitter outside and changed my connection box inside so far so good 👍
on 02-03-2022 08:55
Hi @Andyroyston2 thanks for getting back to us.
And thanks for giving us an update on the issue you had. I hope you're continuing to have a much improved service. Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.
Regards
Lee_R