So the engineer attended today and checked all the connections from inside and outside the house. He re-terminated a few of the coaxial connectors outside and retightened them all. They were all already tight anyway.
When I described the issue to him he did say it sounds like something in the cabinet might be causing issues or maybe work was being carried out at the time I was having problems. He then went to the green cab and checked my connection there, he re-terminated the end and made sure it was tight.
He said the green cab I was connected to was the worst one he's ever seen. Everything has just been dumped in the box, cables are a mess so when someone is working in there and moving things, connections are becoming loose which can cause noise on the line. The whole cab needs to be re-done because the engineer believes that the random issues I have is due to the state of the cab. He has escalated this to his manager who is going to escalate it to the local network team. The engineer that visited doesn't cover my area so he was not aware who the network manager was.
Now will something be done to fix this, I highly doubt it. With my previous experience (a few years back) with the so called "network managers" they don't seem to do anything to fix issues, especially when its only a few people who have issues. The only way I managed to get virgin media to fix a network issue last time was to write a letter to the head office but that was after 8 engineer visits and 2 senior manager visits. Fingers crossed something gets done this time but I doubt it.
If I have this issue again, will I have to go through this whole process again?
