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Random disconnects.

Hi I keep getting disconnected,

 

can someone please check the below and see if there is a problem.

 

Acquired Downstream Channel (Hz)
299000000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online

 

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000-3.738256 qam21
2187000000-4.738256 qam7
3195000000-4.538256 qam8
4203000000-4.538256 qam9
5211000000-4.538256 qam10
6219000000-4.538256 qam11
7227000000-4.538256 qam12
8235000000-4.538256 qam13
9243000000-4.538256 qam14
10251000000-438256 qam15
11259000000-3.938256 qam16
12267000000-3.938256 qam17
13275000000-438256 qam18
14283000000-438256 qam19
15291000000-438256 qam20
16307000000-3.238256 qam22
17315000000-3.438256 qam23
18323000000-338256 qam24
19443000000-1.738256 qam25
20451000000-1.538256 qam26
21459000000-2.238256 qam27
22467000000-238256 qam28
23475000000-1.738256 qam29
24483000000-1.738256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.66520
2Locked38.61310
3Locked38.61350
4Locked38.91810
5Locked38.92540
6Locked38.62360
7Locked38.63720
8Locked38.64090
9Locked38.65470
10Locked38.63510
11Locked38.93410
12Locked38.64080
13Locked38.67930
14Locked38.67210
15Locked38.96740
16Locked38.64490
17Locked38.95950
18Locked38.95730
19Locked38.65620
20Locked38.95120
21Locked38.610510
22Locked38.99880
23Locked38.68250
24Locked38.69810

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000005.1512064 qam2
2326000005.1512064 qam3
3462000005.1512064 qam1
4258000005.1512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Thanks everyone.

 

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Tudor
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Re: Random disconnects.

Downstream is fine, upstream it right at the top of the recommended range and I would say too high. Call customer services and report the problem. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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