on 06-02-2023 16:33
Similar to others on this forum I am suffering from random disconnects.
I lose all access to the internet for 2 to 3 minutes and then the hub (Hub 3) reconnects
Some days I have no issues at all and others are terrible (Sunday 5th Feb I had 20 drop outs)
My hub settings
Item Status Comments
Acquired Downstream Channel (Hz) | 203000000 | Locked |
Ranged Upstream Channel (Hz) | 30100000 | Locked |
Provisioning State | Online |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | -3.9 | 38 | 256 qam | 9 |
2 | 139000000 | -3 | 40 | 256 qam | 1 |
3 | 147000000 | -3.2 | 40 | 256 qam | 2 |
4 | 155000000 | -3.5 | 38 | 256 qam | 3 |
5 | 163000000 | -3.5 | 40 | 256 qam | 4 |
6 | 171000000 | -3.7 | 38 | 256 qam | 5 |
7 | 179000000 | -3.5 | 38 | 256 qam | 6 |
8 | 187000000 | -3.5 | 38 | 256 qam | 7 |
9 | 195000000 | -3.7 | 40 | 256 qam | 8 |
10 | 211000000 | -4.4 | 38 | 256 qam | 10 |
11 | 219000000 | -4.7 | 38 | 256 qam | 11 |
12 | 227000000 | -5 | 38 | 256 qam | 12 |
13 | 235000000 | -5.4 | 38 | 256 qam | 13 |
14 | 243000000 | -5.7 | 38 | 256 qam | 14 |
15 | 251000000 | -5.7 | 38 | 256 qam | 15 |
16 | 259000000 | -6 | 38 | 256 qam | 16 |
17 | 267000000 | -6 | 38 | 256 qam | 17 |
18 | 275000000 | -6.2 | 38 | 256 qam | 18 |
19 | 283000000 | -6 | 38 | 256 qam | 19 |
20 | 291000000 | -6 | 38 | 256 qam | 20 |
21 | 299000000 | -6.2 | 38 | 256 qam | 21 |
22 | 307000000 | -6.2 | 38 | 256 qam | 22 |
23 | 315000000 | -6.2 | 38 | 256 qam | 23 |
24 | 323000000 | -6.4 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 364 | 57 |
2 | Locked | 40.3 | 11043 | 742 |
3 | Locked | 40.3 | 8327 | 1286 |
4 | Locked | 38.6 | 2357 | 861 |
5 | Locked | 40.3 | 731 | 38 |
6 | Locked | 38.9 | 619 | 46 |
7 | Locked | 38.9 | 532 | 47 |
8 | Locked | 38.9 | 406 | 41 |
9 | Locked | 40.9 | 348 | 36 |
10 | Locked | 38.9 | 233 | 28 |
11 | Locked | 38.9 | 226 | 27 |
12 | Locked | 38.6 | 190 | 28 |
13 | Locked | 38.6 | 118 | 27 |
14 | Locked | 38.6 | 96 | 26 |
15 | Locked | 38.6 | 80 | 24 |
16 | Locked | 38.9 | 66 | 30 |
17 | Locked | 38.9 | 54 | 25 |
18 | Locked | 38.9 | 26 | 24 |
19 | Locked | 38.9 | 30 | 24 |
20 | Locked | 38.9 | 31 | 24 |
21 | Locked | 38.9 | 46 | 25 |
22 | Locked | 38.9 | 41 | 21 |
23 | Locked | 38.9 | 41 | 23 |
24 | Locked | 38.6 | 40 | 21 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 30100000 | 49.3 | 5120 | 64 qam | 4 |
2 | 43100000 | 49.8 | 5120 | 64 qam | 2 |
3 | 36600000 | 49.5 | 5120 | 64 qam | 3 |
4 | 49600000 | 50.3 | 5120 | 64 qam | 1 |
5 | 23600000 | 48.5 | 5120 | 64 qam | 5 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 16 | 0 |
on 06-02-2023 17:10
on 06-02-2023 18:21
Thanks for the advice.
I will check as much as I can in the morning. The external cabling isn't easy to check for a second floor flat!
The only thing I am wondering about is if there is a dodgy cable somewhere, why did it run for almost a week with no issues and then have a really bad day? Could it be temperature dependent?
Thanks
Paul
on 08-02-2023 20:36
Hi @paf23
Thanks for posting and welcome to the community.
Sorry to hear of the disconnection issue with the broadband. Thank you Jbrennand as always for your help here.
I can see you've spoke to the team since posting and we have booked you a technician visit in, please let us know how that goes.
Best wishes,
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on 08-02-2023 23:35
Thanks for the messages
After a power reset on the hub I did see more post RS errors and I have seen a lot more disconnects so I booked the engineer visit for Monday
I did have an issue a few years ago which was fixed by reterminating the cable in the street cabinet (it was showing signs of corrosion). It may be a similar issue again.
I will update this thread with the outcome
on 14-02-2023 09:33
The engineer visited yesterday and removed a redundant splitter from the path between the wall socket and the hub (a relic from the days of FM radio via cable!)
So far I haven't seen any more disconnects but it had run for the whole weekend with no issues after a bad week
I will continue to monitor
on 16-02-2023 13:37
Thank you for the update @paf23
Glad to see you have been seeing improvements after the appointment. Please continue to monitor the service and let us know if you need any further help.
Thanks,