Random Connection Drops - High Latency

[grinningdonkey]

For at least a month now I've been having random connection drops. Usually happens for a few days then it's fine for a few more. The last three days have been especially bad. Hub is in modem mode connected to a netgear nighthawk R7000. Took that out of the equation today and reverted the hub to router mode but it made no difference. Back to modem mode now. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	475000000	-2.9	38	256 qam	9
2	483000000	-2.7	38	256 qam	10
3	491000000	-2.7	38	256 qam	11
4	499000000	-2.7	38	256 qam	12
5	507000000	-3	38	256 qam	13
6	515000000	-3.2	38	256 qam	14
7	523000000	-3.5	38	256 qam	15
8	531000000	-3.2	38	256 qam	16
9	539000000	-3.2	38	256 qam	17
10	547000000	-3.4	38	256 qam	18
11	555000000	-3.7	38	256 qam	19
12	563000000	-3.7	38	256 qam	20
13	571000000	-3.7	38	256 qam	21
14	579000000	-3.5	38	256 qam	22
15	587000000	-3.2	38	256 qam	23
16	595000000	-3	38	256 qam	24
17	603000000	-3.2	38	256 qam	25
18	611000000	-3.4	38	256 qam	26
19	619000000	-3.9	38	256 qam	27
20	627000000	-4.2	38	256 qam	28
21	635000000	-3.5	38	256 qam	29
22	643000000	-3	38	256 qam	30
23	651000000	-2.4	38	256 qam	31
24	659000000	-2.9	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	30373	106338
2	Locked	38.6	30478	110767
3	Locked	38.6	31237	115701
4	Locked	38.9	31963	122507
5	Locked	38.9	30364	117670
6	Locked	38.9	30898	129048
7	Locked	38.6	31515	127703
8	Locked	38.9	29869	110928
9	Locked	38.9	30111	116344
10	Locked	38.6	30186	127038
11	Locked	38.6	28737	134541
12	Locked	38.6	30579	178572
13	Locked	38.9	32018	178506
14	Locked	38.6	32265	194497
15	Locked	38.9	32244	189995
16	Locked	38.9	31079	179226
17	Locked	38.9	33353	202079
18	Locked	38.9	33454	209065
19	Locked	38.9	33338	226236
20	Locked	38.9	34342	224889
21	Locked	38.6	33856	235666
22	Locked	38.6	34142	230065
23	Locked	38.9	34993	223915
24	Locked	38.9	35174	232560

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	47	5120	64 qam	4
2	60299980	49	5120	32 qam	1
3	53700000	48.5	5120	32 qam	2
4	46200000	47.8	5120	32 qam	3

[Lee_R]

Hi @grinningdonkey thanks for coming back to us.

Also, thanks for keeping us updated.  And please do get back to us after the tech visit.

Regards

Lee_R