on 10-09-2022 18:08
The latest reports from users having issues in Dagenham.
What do I do in the meantime?
Why is there no temporary solution in place i.e we can use other providers or a temp hob?
Answered! Go to Answer
on 14-09-2022 10:01
I can send you a picture where I can see for a fact the cables have not been connected (taken this morning) a technician came to fix a neighbours internet but when I approached him about mine he fibre me off!
on 14-09-2022 10:07
There is a size limit on picture files. Just reduce it.
on 14-09-2022 11:05
Hi bigaxe1,
Thanks for coming back to me via private message with your information.
Taking a look at things this end, there doesn't appear to be any open faults now for the area.
Can you come back and let us know if you're still having an issue? If so we'd need to look at booking an engineer for you.
Many thanks,
on 15-09-2022 09:34
Hi @bigaxe1,
Thanks for coming back to me via private message.
We only use private message when needing to swap any personal or account sensitive information. As we're not long doing this, we can keep in the public space. It looks as though you missed my previous reply here:
Taking a look at things this end, there doesn't appear to be any open faults now for the area.
Can you come back and let us know if you're still having an issue? If so we'd need to look at booking an engineer for you.
I've double checked and things are the same this morning. No open area faults affecting you. If you can switch your hub off at the mains, leave for a few minutes and then plug back in, do you get any connection? Let me know.
Many thanks,
on 15-09-2022 12:31
Please send me your email address so I can send you a photo of the mess that is on the box...
on 15-09-2022 12:34
I have loads of pictures to suggest the connection from VM is not being provided
on 15-09-2022 13:12
You won't get an email address
Resize a photo and post it here