RM8 car accident

[bigaxe1]

The latest reports from users having issues in Dagenham.

What do I do in the meantime?

Why is there no temporary solution in place i.e we can use other providers or a temp hob?

[jpeg1 · Accepted solution]

Unfortunately with residential dervices like Virgin Media there is no guarantee of continuous service. But you will be eligible for compensation if the service is down for more than two days.

[jbrennand]

Re known issues - try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

There is usually no temporary solution for short term issues other than to tether your Mobile and use that data allowance to get online.

[bigaxe1]

So, 48 hours are now in 50 mins so let's see! 

[bigaxe1]

I dont not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones

But the issue is still not resolved!

So thank you for your advice but it was useless!

[bigaxe1]

• Looks like there is still an issues in your postcode affecting your services, though we are saying there is a technician there fixing it, no one has seen them since 4pm Friday!

There’s a broadband issue in your area! 

[goslow]

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@bigaxe1 wrote:

So, 48 hours are now in 50 mins so let's see! 

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Don't start counting the compo just yet. VM get two clear working days to fix the fault before the compo clock starts ticking.

Also, for you to receive any compensation, you have to log with VM that you have a total loss of a service (TLS). You have to do this by phoning in or logging the fault by running the online tests via 'My Virgin Media' which confirm a fault.

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

VM will seek to avoid paying out if they can find a means to do so.

[Kath_F]

Hi bigaxe1, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear your services have been affected by a fault. Whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible. Sometimes things do happen outside of our control however we don't have any short term options for another connection. 

I'm happy to take a look in to things but I've been unable to locate you on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[bigaxe1]

Spoiler

The status is saying it's all good, but this was taken 5 mins ago!

[bigaxe1]

• Surly you would connect the cables with tags, as that would correspond to the house that needs connecting? I'm unable to upload the photo please send me and email address and I can send the picture
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