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RE: SuperHub 3.0 Red Light (HOT)

leonj10
Tuning in

Hi,

Has anyone resolved a red light issue on a Hub 3.0?

It's unobstructed, I have reset multiple times & left off overnight but it still runs hot!

I've tried getting through to CS via webchat and phone but it's impossible.

4 REPLIES 4

Robert_P
Forum Team
Forum Team

Hi leonj10

 

Thanks for raising your Hub 3 issues and the red light, we can understand the concern this can cause and appreciate you making us aware.

 

I've taken a look at your account and there are some issues with the downstream power levels which will require a technician visit. Can you confirm if the Hub is hot to touch at all?

 

I will send you a Private Message to get some more details from you.

 

Rob

 

 

Robert_P
Forum Team
Forum Team

Thanks for confirming the requested details leonj10, I have booked in a technician for the next available slot. You can find the details of this here and please let us know if there are any problems with this or if someone is shielding in the property at the moment.

 

Thanks

 

Rob

Thanks Rob

You're welcome leonj10, let me know how the visit goes 🙂

 

Rob