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RCS Partial Service and Lost MDD Timeout every 30 secs

denn1p
Tuning in

on ‎03-09-2021 02:17

It's been a week and finally I found out my problem! Im having very low speed and intermittent Wi-Fi! Im supposed to get 360 mbps and Im having 20 mbps. I dont know any solution for this and for the warnings that I have in my logs. Upstream and Downstream are alright, but i got 3 T3 timeouts... If someone knows any solution for this problems reply please! 

Thanks for help!

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8 REPLIES 8

lotharmat
Community elder

on ‎03-09-2021 07:47

Post up the stats and logs - let's have a look and see if we can spot what's going on!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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denn1p
Tuning in
In response to lotharmat

on ‎03-09-2021 08:51

Network Log

Time Priority Description

03/09/2021 07:49:14noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:48:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.62382013153
2Locked38.63450643088
3Locked38.61773050625
4Locked38.614532498
5Locked38.9107783174
6Locked38.9250113
7Locked38.9489254
8Locked40.35196225
9Locked38.92640921
10Locked38.6863512
11Locked272368852161203046774
12Locked40.337071
13Locked40.338432
14Locked40.331027
15Locked40.339062
16Locked40.346451
17Locked38.954050
18Locked38.953350
19Locked38.642640
20Locked38.928660
21Locked38.627540
22Locked38.634700
23Locked38.641010
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denn1p
Tuning in
In response to lotharmat

on ‎03-09-2021 09:04

Network Log

Time Priority Description

03/09/2021 08:00:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 08:00:31Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:59:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:59:42Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:58:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:58:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:54:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:54:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:52:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:52:29Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:52:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:52:10Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:52:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:52:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:50:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:50:16Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:49:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:49:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Time Priority Description

03/09/2021 08:00:33Warning!RCS Partial Service;
03/09/2021 08:00:31Warning!Lost MDD Timeout;
03/09/2021 07:59:43Warning!RCS Partial Service;
03/09/2021 07:59:42Warning!Lost MDD Timeout;
03/09/2021 07:58:47Warning!RCS Partial Service;
03/09/2021 07:58:38Warning!Lost MDD Timeout;
03/09/2021 07:54:8Warning!RCS Partial Service;
03/09/2021 07:54:7Warning!Lost MDD Timeout;
03/09/2021 07:52:30Warning!RCS Partial Service;
03/09/2021 07:52:29Warning!Lost MDD Timeout;
03/09/2021 07:52:11Warning!RCS Partial Service;
03/09/2021 07:52:10Warning!Lost MDD Timeout;
03/09/2021 07:52:1Warning!RCS Partial Service;
03/09/2021 07:52:0Warning!Lost MDD Timeout;
03/09/2021 07:50:18Warning!RCS Partial Service;
03/09/2021 07:50:16Warning!Lost MDD Timeout;
03/09/2021 07:49:21Warning!RCS Partial Service;
03/09/2021 07:49:19Warning!Lost MDD Timeout;

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000051512064 qam6
23939997251512064 qam9
34620010651512064 qam8
45369990251512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1138750000-137256 qam1
2146750000-2.238256 qam2
3154750000-1.738256 qam3
4162750000-0.738256 qam4
5170750000038256 qam5
61787500000.538256 qam6
71867500001.238256 qam7
81947500001.740256 qam8
9202750000238256 qam9
102107500002.238256 qam10
112187500002.427256 qam11
122347500002.240256 qam13
132427500002.540256 qam14
142507500002.440256 qam15
15258750000240256 qam16
162667500001.740256 qam17
172747500001.438256 qam18
182827500000.938256 qam19
192907500000.238256 qam20
20298750000-0.238256 qam21
21306750000-0.938256 qam22
22314750000-238256 qam23
23322750000-238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.62382013153
2Locked38.63450643088
3Locked38.61773050625
4Locked38.614532498
5Locked38.9107783174
6Locked38.9250113
7Locked38.9489254
8Locked40.35196225
9Locked38.92640921
10Locked38.6863512
11Locked272368852161203046774
12Locked40.337071
13Locked40.338432
14Locked40.331027
15Locked40.339062
16Locked40.346451
17Locked38.954050
18Locked38.953350
19Locked38.642640
20Locked38.928660
21Locked38.627540
22Locked38.634700
23Locked38.641010



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denn1p
Tuning in
In response to lotharmat

on ‎03-09-2021 09:14

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 138750000 -1 37 256 qam 1
2 146750000 -2.2 38 256 qam 2
3 154750000 -1.7 38 256 qam 3
4 162750000 -0.7 38 256 qam 4
5 170750000 0 38 256 qam 5
6 178750000 0.5 38 256 qam 6
7 186750000 1.2 38 256 qam 7
8 194750000 1.7 40 256 qam 8
9 202750000 2 38 256 qam 9
10 210750000 2.2 38 256 qam 10
11 218750000 2.4 27 256 qam 11
12 234750000 2.2 40 256 qam 13
13 242750000 2.5 40 256 qam 14
14 250750000 2.4 40 256 qam 15
15 258750000 2 40 256 qam 16
16 266750000 1.7 40 256 qam 17
17 274750000 1.4 38 256 qam 18
18 282750000 0.9 38 256 qam 19
19 290750000 0.2 38 256 qam 20
20 298750000 -0.2 38 256 qam 21
21 306750000 -0.9 38 256 qam 22
22 314750000 -2 38 256 qam 23
23 322750000 -2 38 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 23820 13153
2 Locked 38.6 34506 43088
3 Locked 38.6 17730 50625
4 Locked 38.6 14532 498
5 Locked 38.9 10778 3174
6 Locked 38.9 25011 3
7 Locked 38.9 48925 4
8 Locked 40.3 51962 25
9 Locked 38.9 26409 21
10 Locked 38.6 8635 12
11 Locked 27 236885216 1203046774
12 Locked 40.3 3707 1
13 Locked 40.3 3843 2
14 Locked 40.3 3102 7
15 Locked 40.3 3906 2
16 Locked 40.3 4645 1
17 Locked 38.9 5405 0
18 Locked 38.9 5335 0
19 Locked 38.6 4264 0
20 Locked 38.9 2866 0
21 Locked 38.6 2754 0
22 Locked 38.6 3470 0
23 Locked 38.6 4101 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 51 5120 64 qam 6
2 39399972 51 5120 64 qam 9
3 46200106 51 5120 64 qam 8
4 53699902 51 5120 64 qam 7


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 3 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Network Log
Time Priority Description
03/09/2021 08:00:33 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 08:00:31 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:59:43 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:59:42 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:58:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:58:38 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:54:8 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:54:7 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:52:30 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:52:29 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:52:11 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:52:10 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:52:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:52:0 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:50:18 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:50:16 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:49:21 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:49:19 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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lotharmat
Community elder
In response to denn1p

on ‎03-09-2021 09:16

Upstream power is maxed out.

11 Locked 27 236885216 1203046774 - This channel (d/s) is a massive problem as the RxMER is far too low.

You need a tech visit!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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denn1p
Tuning in
In response to lotharmat

on ‎03-09-2021 09:18

One guy came in yeasterday, and he replace some wires that were broken, but now i see that he didnt look into it too much then! And as u can see, i have 3 T3 timeouts!
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lotharmat
Community elder
In response to denn1p

on ‎03-09-2021 09:29

If the hub has been rebooted since yesterday and those postRS errors are 'new'

Then I'd say the tech didn't do anything of note! - That really needs sorting!

You could call it in on 150 (or 0345 454 1111) as a fault again
or wait for forum staff (who are waaaaay better then CS for solving stuff) - but it could take a day or so!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Travis_M
Forum Team
Forum Team
In response to denn1p

on ‎03-09-2021 09:44

Hi @denn1p

 

Thanks for posting on our community forum! I'm going to drop you a private message to investigate this further, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team

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