26-05-2022 13:26 - edited 26-05-2022 13:27
Hello there. For the last month we are experiencing broadband outages and drops everyday.
Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. We've already had 3 engineer visits (last one yesterday, 4-7pm, said it was fine).
And after the last guy left we've experienced outage again around 10pm.
Outages are not so long, but extremely annoying because they are enough to disconnect everything.
BQM link:
Last outages happened just an hour and 30 minutes ago.
Answered! Go to Answer
on 02-06-2022 12:35
Hi @ClMcGee
As you have mentioned, there does look to be planned works happening soon that will hopefully help to resolve the issues you are experiencing. After the works have been completed, please reboot your equipment and monitor your connections, post a live link to your BQM and we'll monitor it on our side. Let us know if anything changes at all after 9th June.
02-06-2022 16:25 - edited 02-06-2022 16:25
BQM
Here is my BQM, waiting for the 9th of June
on 09-06-2022 10:52
Seems like smth still persists and causes the same problems as before
on 09-06-2022 11:01
Post-RS almost hitting 200's in less than in hour after Hub reboot
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 387000000 | 3.7 | 37 | 256 qam | 32 |
2 | 203000000 | 1.9 | 36 | 256 qam | 9 |
3 | 211000000 | 1.9 | 35 | 256 qam | 10 |
4 | 219000000 | 2.2 | 36 | 256 qam | 11 |
5 | 227000000 | 2.5 | 36 | 256 qam | 12 |
6 | 235000000 | 2.4 | 36 | 256 qam | 13 |
7 | 243000000 | 2 | 36 | 256 qam | 14 |
8 | 251000000 | 2 | 36 | 256 qam | 15 |
9 | 259000000 | 2.5 | 36 | 256 qam | 16 |
10 | 267000000 | 3 | 36 | 256 qam | 17 |
11 | 275000000 | 2.5 | 36 | 256 qam | 18 |
12 | 283000000 | 2.7 | 37 | 256 qam | 19 |
13 | 291000000 | 3.2 | 37 | 256 qam | 20 |
14 | 299000000 | 3.9 | 37 | 256 qam | 21 |
15 | 307000000 | 4 | 37 | 256 qam | 22 |
16 | 315000000 | 3.9 | 37 | 256 qam | 23 |
17 | 323000000 | 3.9 | 37 | 256 qam | 24 |
18 | 331000000 | 4.1 | 37 | 256 qam | 25 |
19 | 339000000 | 4.4 | 37 | 256 qam | 26 |
20 | 347000000 | 4.1 | 37 | 256 qam | 27 |
21 | 355000000 | 3.7 | 37 | 256 qam | 28 |
22 | 363000000 | 3.9 | 37 | 256 qam | 29 |
23 | 371000000 | 4 | 37 | 256 qam | 30 |
24 | 379000000 | 4 | 37 | 256 qam | 31 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 69 | 66 |
2 | Locked | 36.3 | 434 | 176 |
3 | Locked | 35.7 | 412 | 216 |
4 | Locked | 36.3 | 352 | 180 |
5 | Locked | 36.3 | 344 | 172 |
6 | Locked | 36.3 | 319 | 156 |
7 | Locked | 36.3 | 335 | 178 |
8 | Locked | 36.6 | 285 | 132 |
9 | Locked | 36.6 | 278 | 181 |
10 | Locked | 36.6 | 201 | 118 |
11 | Locked | 36.6 | 257 | 96 |
12 | Locked | 37.3 | 192 | 83 |
13 | Locked | 37.3 | 166 | 88 |
14 | Locked | 37.6 | 155 | 77 |
15 | Locked | 37.6 | 166 | 74 |
16 | Locked | 37.6 | 136 | 122 |
17 | Locked | 37.6 | 118 | 70 |
18 | Locked | 37.6 | 107 | 73 |
19 | Locked | 37.6 | 126 | 109 |
20 | Locked | 37.6 | 107 | 87 |
21 | Locked | 37.6 | 105 | 88 |
22 | Locked | 37.6 | 80 | 80 |
23 | Locked | 37.6 | 91 | 80 |
24 | Locked | 37.3 | 88 | 65 |
on 09-06-2022 11:03
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46199986 | 47.3 | 5120 | 64 qam | 3 |
2 | 39400021 | 47.5 | 5120 | 64 qam | 4 |
3 | 53699974 | 36.3 | 5120 | 64 qam | 2 |
4 | 60299983 | 46.8 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 09-06-2022 11:46
on 09-06-2022 13:42
Interestingly enough, after doing nothing it seems fine.
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46199986 | 41 | 5120 | 64 qam | 3 |
2 | 39400021 | 40 | 5120 | 64 qam | 4 |
3 | 53699974 | 40.8 | 5120 | 64 qam | 2 |
4 | 60299983 | 40.5 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
09-06-2022 13:45 - edited 09-06-2022 13:47
Also downstream finally got in its "normal" range which it was in after 2nd tech guy visit, 3.7-4.9 dBmV.
Will keep an eye on it for now
on 09-06-2022 13:53
Well, that was quick xD
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46199986 | 44 | 5120 | 64 qam | 3 |
2 | 39400021 | 41.5 | 5120 | 64 qam | 4 |
3 | 53699974 | 46.3 | 5120 | 64 qam | 2 |
4 | 60299983 | 50.3 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 09-06-2022 13:54
Downstream "slammed" down (compared to usual power)
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 387000000 | 2.5 | 37 | 256 qam | 32 |
2 | 203000000 | 1.5 | 35 | 256 qam | 9 |
3 | 211000000 | 1.5 | 35 | 256 qam | 10 |
4 | 219000000 | 1.7 | 36 | 256 qam | 11 |
5 | 227000000 | 1.9 | 36 | 256 qam | 12 |
6 | 235000000 | 1.7 | 36 | 256 qam | 13 |
7 | 243000000 | 1.2 | 36 | 256 qam | 14 |
8 | 251000000 | 1.2 | 36 | 256 qam | 15 |
9 | 259000000 | 1.7 | 36 | 256 qam | 16 |
10 | 267000000 | 2 | 36 | 256 qam | 17 |
11 | 275000000 | 1.7 | 36 | 256 qam | 18 |
12 | 283000000 | 1.7 | 37 | 256 qam | 19 |
13 | 291000000 | 2.2 | 37 | 256 qam | 20 |
14 | 299000000 | 2.9 | 37 | 256 qam | 21 |
15 | 307000000 | 2.9 | 37 | 256 qam | 22 |
16 | 315000000 | 2.7 | 37 | 256 qam | 23 |
17 | 323000000 | 2.7 | 37 | 256 qam | 24 |
18 | 331000000 | 3 | 37 | 256 qam | 25 |
19 | 339000000 | 3.2 | 37 | 256 qam | 26 |
20 | 347000000 | 3 | 37 | 256 qam | 27 |
21 | 355000000 | 2.5 | 37 | 256 qam | 28 |
22 | 363000000 | 2.7 | 37 | 256 qam | 29 |
23 | 371000000 | 2.9 | 37 | 256 qam | 30 |
24 | 379000000 | 2.9 | 37 | 256 qam | 31 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 82 | 80 |
2 | Locked | 36.3 | 551 | 198 |
3 | Locked | 35.7 | 512 | 253 |
4 | Locked | 36.6 | 441 | 215 |
5 | Locked | 36.6 | 431 | 188 |
6 | Locked | 36.3 | 402 | 170 |
7 | Locked | 36.3 | 410 | 193 |
8 | Locked | 36.6 | 355 | 149 |
9 | Locked | 36.6 | 347 | 195 |
10 | Locked | 36.6 | 247 | 134 |
11 | Locked | 36.6 | 295 | 110 |
12 | Locked | 37.6 | 240 | 97 |
13 | Locked | 37.3 | 200 | 102 |
14 | Locked | 37.3 | 188 | 90 |
15 | Locked | 37.6 | 192 | 89 |
16 | Locked | 37.6 | 152 | 136 |
17 | Locked | 37.3 | 140 | 84 |
18 | Locked | 37.6 | 127 | 87 |
19 | Locked | 37.6 | 150 | 122 |
20 | Locked | 37.6 | 124 | 100 |
21 | Locked | 37.6 | 127 | 101 |
22 | Locked | 37.3 | 98 | 93 |
23 | Locked | 37.3 | 101 | 93 |
24 | Locked | 37.6 | 98 | 78 |