26-05-2022 13:26 - edited 26-05-2022 13:27
Hello there. For the last month we are experiencing broadband outages and drops everyday.
Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. We've already had 3 engineer visits (last one yesterday, 4-7pm, said it was fine).
And after the last guy left we've experienced outage again around 10pm.
Outages are not so long, but extremely annoying because they are enough to disconnect everything.
BQM link:
Last outages happened just an hour and 30 minutes ago.
Answered! Go to Answer
on 27-05-2022 18:55
Time Priority Description
27/05/2022 17:37:49 | Warning! | RCS Partial Service;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:21:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:21:53 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:20:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:20:33 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:19:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:19:13 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:18:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:17:57 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:17:57 | critical | Ranging Request Retries exhausted;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:17:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:17:53 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:16:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:16:53 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 17:06:43 | Warning! | RCS Partial Service;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 16:52:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 07:29:2 | Warning! | RCS Partial Service;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 07:11:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 07:07:11 | Warning! | RCS Partial Service;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 07:07:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0; |
27-05-2022 22:23 - edited 27-05-2022 22:24
Your upstream sees the biggest swing. A bad connector or similar somewhere that (partly) interrupts the signal would be my guess (because of the upstream).
So it doesn't appear to be "fine" (intermittent).
on 27-05-2022 22:44
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46199998 | 47.3 | 5120 | 64 qam | 3 |
2 | 32600000 | 36 | 5120 | 64 qam | 5 |
3 | 39400000 | 47.3 | 5120 | 64 qam | 4 |
4 | 53700004 | 47.3 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 24 | 0 |
3 | ATDMA | 0 | 0 | 10 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
slightly lower but still too high, I presume that it could be my cable?
on 28-05-2022 07:06
28-05-2022 12:52 - edited 28-05-2022 12:55
well I told the last guy that I can show him the Power logs I saved before, he said that logs "won't tell him what the problem is"
in any case now I have some doubts of my cable because despite visual integrity, it could be damaged, though I won't be able to confirm it before wednesday/thursday
on 30-05-2022 13:48
Hey CIMcGee, thanks for the post.
Sorry to see you're having troubles with the connection, I've checked the system and this may need further attention, I will drop you a private message, watch our for the purple envelope. 🙂
Thanks.
on 30-05-2022 15:14
Thanks, waiting 🙂
01-06-2022 23:04 - edited 01-06-2022 23:05
While I am still waiting for answer/mail from Virgin staff, I can confirm that nothing has changed with the cable swap, still have the Post-RS frenzy, still have high power spikes on both Down- and upstream. It could be that I am unlucky though as the moment I am writing this Virgin seems to have big regional/areal issues. Will post again tomorrow.
on 01-06-2022 23:08
11 pm 01.06
I could be just Xtremely unlucky, or they are finally solving this while I was trying the cable tricks
on 02-06-2022 02:49
Waiting for it :D, hope it will solve that