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ehviiate11
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Message 1 of 6
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Quite frequent disconnections (wireless and wired)

Hi, so I have the hub 3.0 and for a few weeks now I keep getting disconnected and connected even though I'm using the ethernet connection and what happens is the small bar starts to flash white at first then turns flashing green then on my pc it shows that I am not connected to any network (empty wireless icon, dark grey with a star above it) and then the Double Arrow shows up colored green and so does the wireless icon, also green. When I did the service test it told me that everything seems fine and there are no discovered faults, I have reset my router and it stops it for maybe an hour max I have also turned my hub on (waited 10s) and turned it back on I have even restarted my pc and the hub at the same time. Any advice or maybe someone who had the same issue and resolved it? Also it does not show any service faults within my area when it comes to broadband (I only have the Hub 3.0 no landline or Virgin TV) 

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griffin
Alessandro Volta
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Message 2 of 6
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Re: Quite frequent disconnections (wireless and wired)

Sounds like VM's local circuit is dropping

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.0.1
Don't log in, click the Router Status button
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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ehviiate11
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Message 3 of 6
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Re: Quite frequent disconnections (wireless and wired)

Screenshot_53.jpgScreenshot_54.jpgScreenshot_55.jpgScreenshot_56.jpg

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ehviiate11
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Message 4 of 6
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Re: Quite frequent disconnections (wireless and wired)

this is what I found? I'm not sure it is the thing you asked for but hopefully it is 🙂

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ehviiate11
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Re: Quite frequent disconnections (wireless and wired)

26/08/2019 02:29:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:30:15criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:30:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:30:17criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:30:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:32:1criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:34:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:34:7criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:34:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:34:22criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:34:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:34:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:34:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:34:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:34:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:34:59criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:34:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:35:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:36:19criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:36:19criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Forum Team
Forum Team
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Message 6 of 6
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Re: Quite frequent disconnections (wireless and wired)

Hi ehviiate11,

 

Thank you for reaching out to us in our community, I am sorry to hear you are getting frequent drop outs.

 

I would like to invite you into a private chat so I can look into this for you, I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul. 

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