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Quick question re Hub3 in Modem Mode

I have just replaced a Superhub1 with a Hub3 in modem mode. The system is working well but the Base Light is steady red, is this normal? If so:

Why don't they tell you in the setup instructions? I waited for much more than the prescribed 5 min before risking attaching my router and finding that everything appeared to be working.

What happens in an error condition?

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Re: Quick question re Hub3 in Modem Mode

Magenta = Modem Mode

Red = Overheating

There isn't much difference between the two!

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Re: Quick question re Hub3 in Modem Mode

Thanks, Carl.

Even less difference with my kind of colourblindness, I suspect!

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Re: Quick question re Hub3 in Modem Mode

Hi Dark_Fiber

Please can you confirm everything is resolved now? 

And thanks @carl_pearce for your help:-)

Regards

 

Lee_R

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Re: Quick question re Hub3 in Modem Mode

Hi Lee, thank you for your concern. I thought marking Carl's response as a Helpful Answer would close the matter.

Since you prod me 🙂 I must reiterate:

I haven't seen mention anywhere of the Base LED being purple/magenta in Modem Mode. As I for one can't see a difference from red, it seems a crazy choice to have made- I waited a long time thinking there was a temporary "error condition" while the hub was changing mode.

Secondly, is overheating the only fault condition that the Hub3 can indicate when in MM?

[As it happens I have an engineer visit booked for tomorrow for what telephone support called an "intermittent connection" (my new modem has not yet exceeded 7h40 uptime). However, I believe this fault to lie outside the premises.]

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Re: Quick question re Hub3 in Modem Mode

Thanks for getting back to me Dark_Fiber

The tech visit should be able to shed some light and I'm confident will resolve your issues.  I've not looked at your hub remotely so I cannot tell if there's anything to suggest there's an external issue. 

Regards

 

Lee

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