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Question for Moderators- Packet loss After Area essential works

domestoz
Tuning in

Essential works were carried out in area ( area 25) on Tuesday 26th October around 11am, and ever since I have been experiencing packet loss.

This is evident using command prompt on the pc to sites such as bbc.co.uk, also seen on thinkbroadband graph and via the xbox.

Speed doesn't seem to be 

I didn't experience any problems before the maintenance.

The modem is in modem mode.  I have rebooted the modem and router and also contacted technical support but I think all they did was a remote reboot of the modem.

So are there still some problems in the area that need to be addressed ?

Before and after area work approx 11.30amBefore and after area work approx 11.30ammodem reboots at approx 5pm & 6-15modem reboots at approx 5pm & 6-15

1 ACCEPTED SOLUTION

Accepted Solutions

jbrennand
Very Insightful Person
Very Insightful Person
Whilst waiting for VM staff to pick this up (a day or two is usual)....

Check to see if there is a “known network fault” still in place

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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4 REPLIES 4

domestoz
Tuning in
Sorry, Cant see the edit option. I missed out
Speed doesn't seem to be affected.

jbrennand
Very Insightful Person
Very Insightful Person
Whilst waiting for VM staff to pick this up (a day or two is usual)....

Check to see if there is a “known network fault” still in place

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Thanks for the reply.
Whatever work has been carried out in the last day or so has now cured the issue.

Tudor
Very Insightful Person
Very Insightful Person

Sometimes the scheduled work extends over more days than originally notified. Recent work in my area when on for 2 extra days, but the 150 helpline was very informative of the status and I got an email when the work was finally completed.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2