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damiannott
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Quality and package lost

Hi anyone can help with broadband quality ?? Make my hedeck when im watching Netflix or any dieffrend online apps  v1.pngv2.png

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jbrennand
Alessandro Volta
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Message 2 of 5
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Re: Quality and package lost

Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 FULL sets of data onto here – from the downstream, upstream, & network logs Pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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damiannott
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Re: Quality and package lost

 

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Tudor
Hero
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Message 4 of 5
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Re: Quality and package lost

Lots of your downstream channels are it spec, minimum power level is -6. Also your upstream level are on the very high side, although just in spec. This indicates too much attenuation on the cable. You need a technician to fix, call customer services and report the fault. You probably need moving to a higher tap in the street cabinet. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Forum Team (Retired) David_Pn
Forum Team (Retired)
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Message 5 of 5
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Re: Quality and package lost

Hello damiannott

 

Welcome to our community forum pages  and thank you for posting. 

 

We are sorry to hear that you are experiencing issues with your services.

 

So that we can help and arrange any required visits we'll send you a private message in a moment.

 

Thank you. 

David_Pn
Forum Team

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