Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Ps5 keeps disconnecting from lan

Erkelly
Joining in

on ‎29-04-2021 20:24

I’m getting sick and tired of being in a game and for about 2 minutes “lan cable not connected” then “lan cable connected” 

keeps booting me from games the connection is so unstable. 

Constant every day yet I pay £62 a month for this garbage 

0 Kudos
15 REPLIES 15

gary_dexter
Alessandro Volta

on ‎29-04-2021 20:27

Do other devices drop as well?

Have you tried a different cable?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos

Erkelly
Joining in
In response to gary_dexter

on ‎29-04-2021 21:39

Tried 2 cables. No other devices drop. Except when I had my PS4 I had the same issue. 

0 Kudos

gary_dexter
Alessandro Volta
In response to Erkelly

on ‎29-04-2021 22:03

Have you tried a different port? Are you wired direct to the hub or via a powerline plug?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos

Erkelly
Joining in
In response to gary_dexter

on ‎30-04-2021 05:21

Yes, still no joy. An engineer come and fixed a faulty wire a few months ago but still having the same problem. 

0 Kudos

jpeg1
Alessandro Volta
In response to Erkelly

‎30-04-2021 09:30 - edited ‎30-04-2021 09:31

If other devices are working OK, that does rather point to the PS5 being at fault.  Have you tried it at another location? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
0 Kudos

Erkelly
Joining in
In response to jpeg1

on ‎30-04-2021 10:34

Had this issue with the PS4 as well. So it could be something to do with virgin and the PlayStation network or settings. 

0 Kudos

jpeg1
Alessandro Volta
In response to Erkelly

on ‎30-04-2021 10:46

If this was a Virgin problem there would be lots of complaints like yours.

Can you try it at another location? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
0 Kudos

gary_dexter
Alessandro Volta
In response to Erkelly

on ‎30-04-2021 10:48

Nope - lots of people play PS with no issues on Virgin

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos

Erkelly
Joining in
In response to gary_dexter

on ‎30-04-2021 10:53

The engineer last time replaced a wire from where it come into the house into the splitter and also replaced the splitter. He said it was dropping out from the splitter to the router, I believe this still could be the issue or a fault with the line. 

0 Kudos
Top