on 15-08-2021 22:34
I've had my ps5 since launch and ever since every few days or so my connection only on the console would either cut out or go really slow. I would only notice this through extream lag in games or videos not loading in YouTube. Never a notification saying I had been disconnected. Although when I check the network settings when I have the issue it jumps between 'checking' and 'connected'.
I've split the bands to see if that helped but didn't and also factory reset the console. However what makes me believe its not agreeing with the router is that I managed to have no disconnections for about 3 months after I had forgotten the Internet from the ps5 and unplugging power from both the console and router and restarting it. Everything was fine and then one day the router went down for a minute and the day after the issue on the console came back.
I've tried this technique again but I feel like it's not lasting as long anymore. What would people recommend I do as I believe it's a compatibility issue and not hardware issue with my console hopefully. Also I haven't got option for wired as I'm too far and have tried the boxes but they don't work either.
Answered! Go to Answer
on 16-08-2021 21:39
on 15-08-2021 22:38
on 16-08-2021 10:26
WiFi can be very susceptible to many external factors. The best thing is to use an Ethernet cable, a lot cheaper than getting your own router.
on 16-08-2021 21:34
The only issue is that my router is in a separate room to the console and I've tried those WiFi extension boxes but didn't work either. And I'm only having the WiFi issue on the console and nothing else.
on 16-08-2021 21:39
on 16-08-2021 22:40
I see a lot of threads like this on this forum, such and such feature just straight up doesn't work, the solution is alway to buy 3rd party equipment, why are paying customers not putting more pressure on virgin to supply adequate equipment? Since when did it become acceptable to accept a sub par service where we're forced to provide equipment that should be supplied as standard?
16-08-2021 22:59 - edited 16-08-2021 23:01
@paul9115 wrote:Since when did it become acceptable to accept a sub par service where we're forced to provide equipment that should be supplied as standard?
NAT as standard? should not be allowed you are paying for broadband a WAN IP to get to the internet, so when did people forget that and say NAT is OK! its not, its down to you.
on 16-08-2021 23:10
16-08-2021 23:24 - edited 16-08-2021 23:26
@paul9115 wrote:
We're paying for a service, part of that 'service' includes equipment rental.
So VM should default the hubs to modem mode then. That ends that. Or for the many that don't have a problem with the hub (and yes their are some people) router mode is not the service you pay for but is the default.
A microwave with oven is not as good as a microwave and a oven.
on 16-08-2021 23:51
No, VM should provide hubs that are fit for purpose. Suggesting that that putting up with bad equipment is just adding to the problem. I have had a few providers over the years, and each of them has provided me a 'hub' that functions as bot a modem AND router without issues, comparing broadband to a microwave oven is completely moot and shows ignorance.Many people have a problem with the sub par equipment, the issue is people such as yourselves would rather bury their heads in the sand and suggest wasting money on equipment that should (and is by most providers) be supplied as part of the cost