Ps4 wifi

[stevenleader]

I have not been able to connect my ps4 to WiFi for years and each and every time you get into a forced re start of your router by Virgin media it causes even more problems even with it connected via an ethernet cable

I used to have an extra 10 pound charge on my account which would help you if you had any technical issues and had no problems with connecting via WiFi all around the home a few years ago I removed this extra charge of my account and very shortly after doing this I started getting huge problems with connecting via WiFi and its never been the same since 

My frustration with the router and the many problems it causes including never being able to connect via WiFi to my sky Q box which also started after removing this extra charge is this virgih media forcefully doing this to get extra money out of people  ?

[g0akc]

What did this extra £10 cover or include?

Sorry and excuse my ignorance but I don't understand?

Was there an extra 'booster' or extra equipment?  Did you have a faster broadband speed?  Extra support?

Also, what hub do you have?  What checks and tests have you done?

[stevenleader]

The 10 pounds covered insurance which I was told to pay when this first happened years ago to help eliminate the problem by a virgin colleague while with insurance the problem was never there shortly after stopping my insurance the problem came back and has been on and off for years 

My sky Q box has not connected to my hub 3 for years even though I had a sky engineer to look at it the hub 3 is now connected to a sky router box to get it to connect to the hub even the engineer found it impossible to connect

What have I tried if virgin was to pay me a wage for everything I have tried I would be a millionaire ie resetting loads of times turning it on and off moving it from room to room different cables you name it I have tried it on excessive amount of times over the years 

[jbrennand]

What Hub model is it - on its base sticker?

Do you know if its trying to connect on the 2.4 or 5 GHz band?

And.... do these devices connect ok on a known/good Cat5e/6 ethernet cable ? If you dont know - can you test that?

[stevenleader]

It's a hub 3.0

I believe its connecting to 2.4 ghz 

My phone and tablet have never had a problem connecting its always been with ps4 and sky since moving to my new address 14 months ago the same problem has come with me I can no longer have my ps4 in my bedroom I have to connect via ethernet cable in the room 

Sometimes I have connected my ps4 to WiFi but this involves up to 1 hour of messing around setting up the Internet connection 

[jbrennand]

Ethernet connection is always the best way to connect - make that a permanent connection.

You could try this...
______________________

Go into the Hub’s settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or “Smart Wifi” box and save settings.  May be different pathways and wording on the 3 Hub types
Then, go to advanced>wireless signal>security, rename the 2.4 & 5 GHz network ssid's.  Just type over to change 'em to whatever you like and something that will differentiate them (e.g - Billybob2 & Billybob5) Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices. Use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want each device to connect to… individually from the "available networks" list on each of your devices. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
All things being equal, 5 GHz is always better/faster and subject to less congestion/interference (and is better for iDevice speeds than the 2.4 one - although the 2.4 one has the better "range" and will be needed when the 5 GHz drops out of range and some older/cheaper/dumber devices can only use this one. 

You should also use a wifi analyser App (or Airport Utility on iOS) to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

[Kain_W]

Hi stevenleader,

Thanks for your post and welcome to the community.

Apologies for the issues faced with the service, may I ask is the PS4 within the same room as the Hub?

From checking our system here, everything seems to be in spec. 

Is that the only device facing issues?

Thanks,

[Anonymous]

Splitting the SSIDs as suggested above should help. 

Re the insurance it sounds like Gadget Rescue. If it is and you still have it I suggest you cancel it as it will rarely be good value. 

https://www.virginmedia.com/help/security/gadget-rescue