Problems with broadband - sync failure

[keshav123456]

Broadband connection down with: 

critical SYNC Timing Synchronization failure - Loss of Sync 

and partial RCS 

Tried a factory reset - reset held down for 50s. Did not help. Urgent help required. 

[jbrennand]

Have you checked first for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

What Hub is it and what are the various lights showing/doing on it?

Are ethernet cable connected devices not connecting or is it just wifi ones?

[Sofia_B]

Hi @keshav123456. 

Welcome to the community and thanks for your first post, we're happy to have you with us 🙂 

I'm very sorry to hear you're experiencing a loss of service, I can appreciate this is very frustrating and we apologise for any inconvenience caused. 

Thanks @jbrennand for your assistance here, have you checked the service status page for any known issues in your area? 

If you could please answer the questions above this will help us determine what the issue is due to. 

Thanks,