on 03-11-2021 18:10
I am wring out of utter frustration, my WIFI has worked well for 2.5 years. Now my Vergin business WIFI keeps dropping out, which has affected my business over the last 7 days. We have been running a lot of the days on our phone hot spots. I have phoned the technical department and they say it has been working fine, they then transferred me to the sales team. The sales person that then said I was in the wrong place and then cut me off. I phone back the customer complaints team whom could not offer to send an engineer out or send me a new router. He left me with three options:-
He transferred me to the Fault Team, which then they cut me off. So I am not feeing l like a valued customer. I do feel a bit trapped that my business is going to suffer and cannot find a way out. I have been told I
I do not know what my option are, can you please ask someone with authority to contact me to fix this situation APSP. It is not right that and the regulator will frown on your organisation not supporting small business.
03-11-2021 18:34 - edited 03-11-2021 18:37
This is a Residential package community forum and VM will not comment on any a Business package issues. Someone else will be able to add some input - see this other thread where a VBM customer is currently getting input
https://community.virginmedia.com/t5/Networking-and-WiFi/VMB-Desperation/td-p/4858471
on 06-11-2021 13:08
Hi SimonDavies,
Thanks for your post and welcome to the forums. It's great having you here although as mentioned by jbrennand, we're not able to help with Business queries.
To get official support I would recommend speaking to the Business Teams using these contact details: Virgin Media Business - Contact Us
Take care and hopefully things will be resolved soon for you.
Thanks,
on 06-11-2021 13:33
"The Computer is only 5 feet from the WIFI hub" then why not plug it in with an Ethernet cable?
on 06-11-2021 14:33
@Tudor wrote:"The Computer is only 5 feet from the WIFI hub" then why not plug it in with an Ethernet cable?
Maybe it don't have one some new laptops don't which is pointless but someone thought it was a good idea.
on 06-11-2021 14:48
USB to Ethernet adapters are very cheap.