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Shepsie
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Problems connecting to Discord and Other Games

Hello,

Since this morning have been experiencing slower internet than normal and certain gaming related websites are no longer working unless I use a VPN.

The website https://discordapp.com/ wont load or the app wont work  either but when a a VPN is turned on it connects no problems.

An example of another gaming website also doesn't work escapefromtarkov.gamepedia.com

Vivid 350 Super Hub 3 (Modem Mode) - Edgerouter X and PC connected via Ethernet.

Tried the below with no success.

- Superhub 3 in router mode with direct connection.

- Connecting to the website via the IP.

- Router reset to factory default and setup again.

- AV and Firewall paused.

- Rang support who did line test with no problems.

- DNS set to google DNS.

- Tried the website on another PC on wired and a Phone on wireless.

Any help for a solution is much appreciated as I had no problems for the last year of service.

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jbrennand
Hero
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Message 2 of 10
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Re: Problems connecting to Discord and Other Games

It looks like your Hub's IP address in router mode is blocked. If you put it into modem mode it will assign a new IP - see if that connects. If it does then you need to find out why you IP is blocked on the gaming websites

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Shepsie
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Re: Problems connecting to Discord and Other Games

Tried already going from Modem Mode to Router Mode and back and no changes.
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Roger_Gooner
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Re: Problems connecting to Discord and Other Games

I'm getting access to both sites.

C:\>tracert discordapp.com

Tracing route to discordapp.com [104.16.59.5]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     9 ms    10 ms     8 ms  haye-core-2a-xe-233-0.network.virginmedia.net [62.253.8.121]
  4     *        *        *     Request timed out.
  5    11 ms    10 ms    11 ms  tele-ic-7-ae2-0.network.virginmedia.net [62.253.175.34]
  6     9 ms     9 ms     9 ms  2-14-250-212.static.virginm.net [212.250.14.2]
  7     9 ms     9 ms     8 ms  104.16.59.5

Trace complete.

C:\>tracert escapefromtarkov.gamepedia.com

Tracing route to escapefromtarkov.gamepedia.com [104.17.94.92]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    10 ms    10 ms    11 ms  haye-core-2a-xe-233-0.network.virginmedia.net [62.253.8.121]
  4     *        *        *     Request timed out.
  5    12 ms    10 ms     9 ms  tele-ic-7-ae2-0.network.virginmedia.net [62.253.175.34]
  6     9 ms     9 ms     9 ms  2-14-250-212.static.virginm.net [212.250.14.2]
  7    10 ms     9 ms     8 ms  104.17.94.92

Trace complete.

C:\>
--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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jbrennand
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Message 5 of 10
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Re: Problems connecting to Discord and Other Games


@Shepsie wrote:
Tried already going from Modem Mode to Router Mode and back and no changes.

Maybe both are blocked - they are semi-permanent - you will get the same ones back if you toggle between modes.  See if they have been blocked.


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Shepsie
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Message 6 of 10
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Re: Problems connecting to Discord and Other Games

 

This has now been updated on the site, so hopefully resolved my problems once fixed.A493AB76-3BFD-4A3B-9AF7-852356E6FDB8.png

 

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Shepsie
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Message 7 of 10
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Re: Problems connecting to Discord and Other Games

Issue in area was fixed and didn't help the problem, got through to 2nd line who performed lots of test to no avail and not able to send out engineer even after emailing screenshots of failed pings and webpages not loading from phone on wifi or Pc on ethernet.

Have been advised will need to wait 5 working days and now the VPN wont even connect.

Any suggestion to help will be greatly appreciated.

 

image1.pngimage2.pngWebsite 2.pngWebsit 3.png

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Moderator (Retired) Ralph_R
Moderator (Retired)
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Message 8 of 10
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Re: Problems connecting to Discord and Other Games

Hi Shepsie,

Could you check that both Virus Safe and Web Safe options are disabled in My Virgin Media and then retest.

If access is still restricted it would be helpful if you could post trace routes to the blocked sites.

Thanks

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Shepsie
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Message 9 of 10
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Re: Problems connecting to Discord and Other Games

After I posted this around 2-3 issues reported in local area and then issue got resolved whe the issues were fixed.

Annoying I wasted so much time on the phone and diagnosing my own equipment.

 

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Forum Team
Forum Team
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Message 10 of 10
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Re: Problems connecting to Discord and Other Games

Hi Shepsie,

Thanks for your post.

Apologies for any frustration or inconvenience caused by this.

How are things with your services now?

If you need any help, please let us know and we will be more than happy to look into things for you.

Thanks

Lindsey_C

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