on 18-01-2023 13:48
I have a new Hub5 installed and set up. I am unable to locate air printer even though my printer is on wifi. My iPads does not recognise my Canon printer. Any suggestions?
Answered! Go to Answer
on 27-01-2023 10:05
Final comment on this topic ...
If the Canon printer does not connect via WPS,
connect the printer to the Hub with network cable,
the iPhone will find the printer in that configuration.
on 18-01-2023 09:32
Don’t understand the response given.
on 18-01-2023 14:05
Login to the Hub 5's menus and check both the iPad and the Canon printer are connected via WiFi
on 19-01-2023 18:51
Having same problem with a Canon Primax printer. My iPad doesn’t recognise the printer
on 20-01-2023 13:56
Hi there @Harry81, welcome to the forum and thanks for your post.
Sorry about the confusion with the post. What is it you don't understand? Please let us know. We will be happy to help.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 20-01-2023 14:27
My iPad does not recognise my canon printer. My iPad is connected to wifi, the printer is connected to wifi but when I try to send to printer, iPad cannot connect find the printer. I have one of virgin’s Hub5 installed last Monday. Prior to this everything worked fine.
Can you help. Thanks
on 20-01-2023 18:12
Thanks for your post on our Community Forums @Harry81!
Can you please confirm if you've been able to follow the advice issued to you from @Client82, to confirm that the printer is connected to the Wi-Fi services?
Kindest regards,
David_Bn
on 20-01-2023 18:21
I have checked and printer doesn’t seem to be on wifi even though the little blue light on the printer shows it is. Thanks
on 20-01-2023 18:33
@Harry81 wrote:I have checked and printer doesn’t seem to be on wifi even though the little blue light on the printer shows it is. Thanks
Have you tried resetting the printer's network settings then repeating the printer setup process with the new Hub 5 wifi?
You may wish to consider temporarily turning off the 5GHz wifi on the Hub 5 while you do the printer setup process (as the printer will most probably only work on 2.4GHz and may not like the combined SSID from the Hub 5)
on 21-01-2023 00:01