Pre and post RS Errors since 13th of July

[Shaf786]

Hi I don't know if anyone can help have been on gig1 fibre for over a year and since the 13th of July was gaming all of a sudden i start lagging and cant even connect to anything I have started seeing a lot of Pre and post RS Errors, before this connection has been stable and never had any problems can anyone help as not looking to ring support at they are a waste of time and will make me do pointless things before getting and an engineer out. Also run the hub 4 in modem mode with my own router Asus Ax11000 which isn't the problem. first image you can see loads of pre Rs and post errors on second image i refreshed data and almost no errors and SNR all-around 40db  were as in first picture some are in low 30db

Thanks 

Shaf

First imageSecond Image after i refreshed

[japitts · Accepted solution]

Do you have a BQM running? If so, can you post a link to your live graph please?

If not, I'd recommend setting one up. Takes all of 5-10minutes and provides good 24/7 monitoring of your connection - highlighting any issues.

[Kath_F]

Hi Shaf786, 

Thanks for your post and apologies to hear you are having an issue with your services. 

Taking a look at your account, I can see there is a pro-longed signal issue so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi SHaf786,

 
Thanks for coming back to via private message. 

I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM

If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 

Lets us know how the appointment goes. 

Take care.
 

[Shaf786]

Thank You
Shaf

[Kath_F]

No problem at all Shaf 🙂

Take care and enjoy your weekend. 

Thanks,

[Shaf786]

Hi

had the engineer visit 3 weeks ago he was very helpful checked everything, he said everything looked fine other then I had an forward pass attenuator which he told me isn't used no more on gig1 fibber so he removed it. But i am still having problems with the speed fluctuating at times to the point web pages taking ages to load. the post rs errors on downstream channels 1-9 are so bad screenshot provided 

Thanks

Shaf

 

[newapollo]

Hi Shaf,

You need to copy paste that stats from your hub rather than take screen shots so the tech guru's can actually see what's going on

[Shaf786]

Sorry what stats are you regarding to the network logs as there is nothing showing anymore yesterday there were ton load of errors on it, also bare in mind i use the hub 4 in modem only mode always have.

Thanks

Shaf

PS 

Also getting this when running test on VM website I'm not going mad as I've had the gig1 fibre over a year with no problems 

[Steven_L]

Thanks for coming back to us @Shaf786.

I have been looking into your account and can see that you have been able to get a technician booked in to resolve the problems.

Please let us know how the visit goes and if your issues are finally fixed.

Regards,

Steven_L