on 25-08-2021 10:20
About once a day I get a steady red light on both powerline adapters for approximately 30 seconds and my WiFi goes down for this time and comes back automatically. Does anyone know the reason for this?
on 27-08-2021 13:54
Good afternoon @radier_101
Welcome back to the forums and thank you for taking the time to post,
I am sorry to hear that you have had some issues with your powerline adaptors.
Just to clarify when your adapter lights turn red do you lose services with all your devices?
Kind regards,
Zak_M
on 27-08-2021 17:53
Yes I lose contact with the Internet while the red light is on. Thanks
on 30-08-2021 09:02
Thank you for coming back to me.
Dose this happen with all your devices not just the powerline adaptors?
Could you set up a BQM so that we can look into this further?
Kind regards,
Zak_M
on 31-08-2021 12:38
I replaced the ethernet cable that connects the router to the powerline with a good quality CAT 8. It seems to have solved the problem. I haven't noticed any connection issues since.
on 02-09-2021 12:55
Thanks for coming back to us @radier_101 and we're glad to hear that your issues have now been resolved but please do let us know if you have any further issues.
Regards,
Steven_L