on 05-07-2021 18:41
Our power light on the virgin hub 4 is constantly flashing green (WiFi light is solid green) and we now have no Wi-Fi or internet. We’ve tried: checking the cable connections, rebooting, and tried every troubleshooting option online to try and get it working. I rang virgin and could not get through to a human, the automated system said there is an issue with the internet in our area however, we’ve had 0 issues with it all day and our next door neighbours virgin is fine. I feel a bit stuck and need the WiFi for work ASAP can anyone help please?
on 05-07-2021 18:47
on 07-07-2021 18:47
Hi @Issyrose
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding the internet issues you are experiencing. I have taken a look at your account and there are no outages showing that would be affecting your services at the moment. How are things working for you now?
Please do let me know,
Best wishes,
Serena