Power levels

[ozgurcan]

Hi, i am getting very inconsistent connections.

When watching netflix or disney plus for example the quality keeps changing.

when gaming there is lag spikes.

is there something wrong with me power levels?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	18.1	41	QAM 256	25
2	179000000	18.9	41	QAM 256	6
3	187000000	19	41	QAM 256	7
4	195000000	19.2	41	QAM 256	8
5	203000000	19.2	41	QAM 256	9
6	211000000	19.5	41	QAM 256	10
7	219000000	19.4	41	QAM 256	11
8	227000000	19.2	41	QAM 256	12
9	235000000	19.1	41	QAM 256	13
10	243000000	19.1	41	QAM 256	14
11	251000000	18.9	41	QAM 256	15
12	259000000	18.8	41	QAM 256	16
13	267000000	18.7	41	QAM 256	17
14	275000000	18.5	41	QAM 256	18
15	283000000	18.3	41	QAM 256	19
16	291000000	18.3	41	QAM 256	20
17	299000000	18.5	41	QAM 256	21
18	307000000	18.7	41	QAM 256	22
19	315000000	18.7	41	QAM 256	23
20	323000000	18.5	41	QAM 256	24
21	339000000	18	41	QAM 256	26
22	347000000	18	41	QAM 256	27
23	355000000	18.1	41	QAM 256	28
24	363000000	18.4	41	QAM 256	29
25	371000000	18.5	41	QAM 256	30
26	379000000	18.4	41	QAM 256	31
27	387000000	17.9	41	QAM 256	32
28	395000000	17.9	41	QAM 256	34
29	403000000	17.8	41	QAM 256	35
30	411000000	17.8	41	QAM 256	36
31	419000000	17.9	41	QAM 256	37

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	0	45
2	Locked	41	0	83
3	Locked	41	0	55
4	Locked	41	0	39
5	Locked	41	0	31
6	Locked	41	0	22
7	Locked	41	0	36
8	Locked	41	0	32
9	Locked	41	0	33
10	Locked	41	0	36
11	Locked	41	0	60
12	Locked	41	0	30
13	Locked	41	0	50
14	Locked	41	0	39
15	Locked	41	0	55
16	Locked	41	0	52
17	Locked	41	0	50
18	Locked	41	0	51
19	Locked	41	0	61
20	Locked	41	0	40
21	Locked	41	0	50
22	Locked	41	0	42
23	Locked	41	0	41
24	Locked	41	0	32
25	Locked	41	0	35
26	Locked	41	0	64
27	Locked	41	0	24
28	Locked	41	0	33
29	Locked	41	0	24
30	Locked	41	0	36
31	Locked	41	0	42

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	41.5	5120	QPSK	1
2	53700000	41.3	5120	QPSK	2
3	46200000	41.3	5120	QPSK	3
4	39400000	41	5120	QPSK	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[legacy1]

The upstream is the problem but who is to say downstream power level can't work at them levels? you? surely packet loss would happen in the BQM? No?

[ozgurcan]

Theres been no packet loss for a few days, but last week had theres been packet loss. The only problem that this is giving me is the lag spikes i keep getting while gaming. 

[ozgurcan]

I have no idea.. 

[Andrew-G]

@legacy1 The upstream is the problem but who is to say downstream power level can't work at them levels? you?

The "insightful users" have been formally told by VM the operating ranges that the company consider normal.  Added to that we see enough problems to know what works and what is usually associated with problems.   In this case those downstream levels are miles outside the accepted range and would not be expected to work reliably.  Either there's an area fault that should have a fix date, or the OP needs a technician to check the line and fit a new attenuator to bring the levels down.

[Alex_RM]

Hi ozgurcan,

Thanks for posting, and sorry to hear you've had some issues with your connection.

I've had a look at things from our side and it does look like there is a power issue. It's something I'll need to arrange an engineer for.

I've popped you over a private message (purple envelope, top right hand corner) so I can confirm a few details with your first.

Alex_Rm

[Alex_RM]

Hi ozgurcan,

Thanks for sending your details over via private message, I've arranged an engineer visit for you now.

You can view the time and date of your appointment via your online account here

Alex_Rm