on 13-03-2022 14:45
Hi, i am getting very inconsistent connections.
When watching netflix or disney plus for example the quality keeps changing.
when gaming there is lag spikes.
is there something wrong with me power levels?
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 18.1 | 41 | QAM 256 | 25 |
2 | 179000000 | 18.9 | 41 | QAM 256 | 6 |
3 | 187000000 | 19 | 41 | QAM 256 | 7 |
4 | 195000000 | 19.2 | 41 | QAM 256 | 8 |
5 | 203000000 | 19.2 | 41 | QAM 256 | 9 |
6 | 211000000 | 19.5 | 41 | QAM 256 | 10 |
7 | 219000000 | 19.4 | 41 | QAM 256 | 11 |
8 | 227000000 | 19.2 | 41 | QAM 256 | 12 |
9 | 235000000 | 19.1 | 41 | QAM 256 | 13 |
10 | 243000000 | 19.1 | 41 | QAM 256 | 14 |
11 | 251000000 | 18.9 | 41 | QAM 256 | 15 |
12 | 259000000 | 18.8 | 41 | QAM 256 | 16 |
13 | 267000000 | 18.7 | 41 | QAM 256 | 17 |
14 | 275000000 | 18.5 | 41 | QAM 256 | 18 |
15 | 283000000 | 18.3 | 41 | QAM 256 | 19 |
16 | 291000000 | 18.3 | 41 | QAM 256 | 20 |
17 | 299000000 | 18.5 | 41 | QAM 256 | 21 |
18 | 307000000 | 18.7 | 41 | QAM 256 | 22 |
19 | 315000000 | 18.7 | 41 | QAM 256 | 23 |
20 | 323000000 | 18.5 | 41 | QAM 256 | 24 |
21 | 339000000 | 18 | 41 | QAM 256 | 26 |
22 | 347000000 | 18 | 41 | QAM 256 | 27 |
23 | 355000000 | 18.1 | 41 | QAM 256 | 28 |
24 | 363000000 | 18.4 | 41 | QAM 256 | 29 |
25 | 371000000 | 18.5 | 41 | QAM 256 | 30 |
26 | 379000000 | 18.4 | 41 | QAM 256 | 31 |
27 | 387000000 | 17.9 | 41 | QAM 256 | 32 |
28 | 395000000 | 17.9 | 41 | QAM 256 | 34 |
29 | 403000000 | 17.8 | 41 | QAM 256 | 35 |
30 | 411000000 | 17.8 | 41 | QAM 256 | 36 |
31 | 419000000 | 17.9 | 41 | QAM 256 | 37 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 41 | 0 | 45 |
2 | Locked | 41 | 0 | 83 |
3 | Locked | 41 | 0 | 55 |
4 | Locked | 41 | 0 | 39 |
5 | Locked | 41 | 0 | 31 |
6 | Locked | 41 | 0 | 22 |
7 | Locked | 41 | 0 | 36 |
8 | Locked | 41 | 0 | 32 |
9 | Locked | 41 | 0 | 33 |
10 | Locked | 41 | 0 | 36 |
11 | Locked | 41 | 0 | 60 |
12 | Locked | 41 | 0 | 30 |
13 | Locked | 41 | 0 | 50 |
14 | Locked | 41 | 0 | 39 |
15 | Locked | 41 | 0 | 55 |
16 | Locked | 41 | 0 | 52 |
17 | Locked | 41 | 0 | 50 |
18 | Locked | 41 | 0 | 51 |
19 | Locked | 41 | 0 | 61 |
20 | Locked | 41 | 0 | 40 |
21 | Locked | 41 | 0 | 50 |
22 | Locked | 41 | 0 | 42 |
23 | Locked | 41 | 0 | 41 |
24 | Locked | 41 | 0 | 32 |
25 | Locked | 41 | 0 | 35 |
26 | Locked | 41 | 0 | 64 |
27 | Locked | 41 | 0 | 24 |
28 | Locked | 41 | 0 | 33 |
29 | Locked | 41 | 0 | 24 |
30 | Locked | 41 | 0 | 36 |
31 | Locked | 41 | 0 | 42 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID1 | 60300000 | 41.5 | 5120 | QPSK | 1 |
2 | 53700000 | 41.3 | 5120 | QPSK | 2 |
3 | 46200000 | 41.3 | 5120 | QPSK | 3 |
4 | 39400000 | 41 | 5120 | QPSK | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 13-03-2022 14:46
Live bqm
https://www.thinkbroadband.com/broadband/monitoring/quality/share/fdcdd5352260f05cf87023f5ede92c0d8aab8b0f
on 13-03-2022 14:50
connect is stuffed - downstream is way too high +10 is max and upstream is a mess - check coax connections are tight and if they are book a tech or wait here and VM will book one
13-03-2022 14:50 - edited 13-03-2022 14:51
BQM looks good - Hub stats dont - awful. Power levels are way too high - should see 64qam on the up channels not QPSK - Can you do a pinhole reset as below and see what happens thereafter.
Edit: and do as Tony suggests too 😎
__________________________________-
Note that a pinhole reset on a Hub3/4 can be a bit problematic - so do it (again) EXACTLY this way (not as the VM website says!).
Firstly, make sure the Hub's sticker/card with the two passwords on it is still there and legible If not – DON’T DO IT !
With the Hub switched "on", disconnect any ethernet connections (leave the co-ax connected) and then push in the “reset pin” with the end of a paperclip/thin nail/SIM tray “tool” or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT manually restart the Hub at any time. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub
See if that sorts it.
on 13-03-2022 15:14
Worth a mention, I am using hub 5
on 13-03-2022 15:20
@ozgurcan wrote:Worth a mention, I am using hub 5
not relevant unless you have just fitted and your old hub had attenuators on it that dont work on the hub5 but that would only be on DOSSIS 3.1 afaik or you have not added the attenuators
on 13-03-2022 16:17
My old hub had a 6db installed on it, but when i got the new hub i didn't out it on.
13-03-2022 16:45 - edited 13-03-2022 16:47
How odd your BQM looks fine...everyone else would not expect that.
likely your upstream is the problem
Put the hub in modem mode and get a better router with 1Gb ports
on 13-03-2022 17:05
“My old hub had a 6db installed on it, but when i got the new hub i didn't out it on”
You could put that back but it would not totally fix the problem, max is over 19 and that would bring it down to 13, still way above max of 10. May you old hub managed to exist with a high power level.
I very much doubt it’s a cable problem as these usually decrease the signal level, not increase it to that level. I would put my money on a cabinet problem. By the way, are you very near the street cabinet?
on 13-03-2022 17:10
@legacy1 wrote:How odd your BQM looks fine...everyone else would not expect that.
likely your upstream is the problem
Put the hub in modem mode and get a better router with 1Gb ports
the 1 gig ports again - its like a stuck record - is a 3rd party router going to solve the power levels