Power levels

[ozgurcan]

Hi, i am getting very inconsistent connections.

When watching netflix or disney plus for example the quality keeps changing.

when gaming there is lag spikes.

is there something wrong with me power levels?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	18.1	41	QAM 256	25
2	179000000	18.9	41	QAM 256	6
3	187000000	19	41	QAM 256	7
4	195000000	19.2	41	QAM 256	8
5	203000000	19.2	41	QAM 256	9
6	211000000	19.5	41	QAM 256	10
7	219000000	19.4	41	QAM 256	11
8	227000000	19.2	41	QAM 256	12
9	235000000	19.1	41	QAM 256	13
10	243000000	19.1	41	QAM 256	14
11	251000000	18.9	41	QAM 256	15
12	259000000	18.8	41	QAM 256	16
13	267000000	18.7	41	QAM 256	17
14	275000000	18.5	41	QAM 256	18
15	283000000	18.3	41	QAM 256	19
16	291000000	18.3	41	QAM 256	20
17	299000000	18.5	41	QAM 256	21
18	307000000	18.7	41	QAM 256	22
19	315000000	18.7	41	QAM 256	23
20	323000000	18.5	41	QAM 256	24
21	339000000	18	41	QAM 256	26
22	347000000	18	41	QAM 256	27
23	355000000	18.1	41	QAM 256	28
24	363000000	18.4	41	QAM 256	29
25	371000000	18.5	41	QAM 256	30
26	379000000	18.4	41	QAM 256	31
27	387000000	17.9	41	QAM 256	32
28	395000000	17.9	41	QAM 256	34
29	403000000	17.8	41	QAM 256	35
30	411000000	17.8	41	QAM 256	36
31	419000000	17.9	41	QAM 256	37

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	0	45
2	Locked	41	0	83
3	Locked	41	0	55
4	Locked	41	0	39
5	Locked	41	0	31
6	Locked	41	0	22
7	Locked	41	0	36
8	Locked	41	0	32
9	Locked	41	0	33
10	Locked	41	0	36
11	Locked	41	0	60
12	Locked	41	0	30
13	Locked	41	0	50
14	Locked	41	0	39
15	Locked	41	0	55
16	Locked	41	0	52
17	Locked	41	0	50
18	Locked	41	0	51
19	Locked	41	0	61
20	Locked	41	0	40
21	Locked	41	0	50
22	Locked	41	0	42
23	Locked	41	0	41
24	Locked	41	0	32
25	Locked	41	0	35
26	Locked	41	0	64
27	Locked	41	0	24
28	Locked	41	0	33
29	Locked	41	0	24
30	Locked	41	0	36
31	Locked	41	0	42

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	41.5	5120	QPSK	1
2	53700000	41.3	5120	QPSK	2
3	46200000	41.3	5120	QPSK	3
4	39400000	41	5120	QPSK	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[ozgurcan]

Live bqm

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fdcdd5352260f05cf87023f5ede92c0d8aab8b0f

[-tony-]

connect is stuffed - downstream is way too high +10 is max and upstream is a mess - check coax connections are tight and if they are book a tech or wait here and VM will book one

[jbrennand]

BQM looks good - Hub stats dont - awful. Power levels are way too high - should see 64qam on the up channels not QPSK - Can you do a pinhole reset as below and see what happens thereafter.

Edit: and do as Tony suggests too 😎
__________________________________-

Note that a pinhole reset on a Hub3/4 can be a bit problematic - so do it (again) EXACTLY this way (not as the VM website says!).
Firstly, make sure the Hub's sticker/card with the two passwords on it is still there and legible If not – DON’T DO IT !
With the Hub switched "on", disconnect any ethernet connections (leave the co-ax connected) and then push in the “reset pin” with the end of a paperclip/thin nail/SIM tray “tool” or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT manually restart the Hub at any time. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub

See if that sorts it.

[ozgurcan]

Worth a mention, I am using hub 5

[-tony-]

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@ozgurcan wrote:

Worth a mention, I am using hub 5

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not relevant unless you have just fitted and your old hub had attenuators on it that dont work on the hub5 but that would only be on DOSSIS 3.1 afaik or you have not added the attenuators

[ozgurcan]

My old hub had a 6db installed on it, but when i got the new hub i didn't out it on. 

[legacy1]

How odd your BQM looks fine...everyone else would not expect that.

likely your upstream is the problem 

Put the hub in modem mode and get a better router with 1Gb ports

[Tudor]

“My old hub had a 6db installed on it, but when i got the new hub i didn't out it on”

You could put that back but it would not totally fix the problem, max is over 19 and that would bring it down to 13, still way above max of 10. May you old hub managed to exist with a high power level.

I very much doubt it’s a cable problem as these usually decrease the signal level, not increase it to that level. I would put my money on a cabinet problem. By the way, are you very near the street cabinet?

[-tony-]

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@legacy1 wrote:

How odd your BQM looks fine...everyone else would not expect that.

likely your upstream is the problem 

Put the hub in modem mode and get a better router with 1Gb ports

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the 1 gig ports again - its like a stuck record - is a 3rd party router going to solve the power levels