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AndyWhite20
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Post RS errors

Hi.

 

So to cut a long story short. Internet has been running amazing for some time, bar some minor hiccups along the way during peak times. However yesterday (4th of July around 5pm to 6pm) my router shut off and rebooted.

Now I'm not normally one to jump into the admin settings of the router as I've never really felt any need to do so given the fact that the internet hasnt caused me much concern. However since the reboot of my router I've got terrible connections both via wired and wireless dropping from a usual 360mbs to around 5mbs if I'm lucky.

Venturing into the modem settings I come across the network log screen and see that theres margins for post and pre errors on channels, and I'm assuming (after seeing other posts on here) that mine are considered reasonably high.

Can anyone with further knowledge take a look at this please.SmartSelect_20190705-103527_Samsung Internet.jpg

 

SmartSelect_20190705-103542_Samsung Internet.jpgThe high errors.

Any help appreciated. I can supply further info on request.

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AndyWhite20
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Re: Post RS errors

So my original pictures dont seem to be showing. So I'll try another way. 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked29.82908446454739
2Locked30.514352991142
3Locked26.3362730556888592
4Locked24.142057823634515
5Locked25.51176179933881386
6NotLocked24.179762122790
7Locked33.31088770
8Locked338570449
9Locked33.916568211
10Locked34.32050727
11Locked33536606215
12Locked30.317578569113
13Locked31.92648660206
14Locked30.812697091155
15Locked30.32969807779622
16Locked29.4409211911294532
17Locked30414247721145474
18Locked31.4159477612
19Locked29.653821122953821
20Locked34.4429650
21Locked37.3160
22Locked37.3250
23Locked36.6150
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Tudor
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Re: Post RS errors

SNR is way below spec, you need a technician, phone customer services and report the problem. By the way, the Pre and Post errors are since the hub was last power cycled. Best way to get latest figures is to power cycle the hub and take another look in a few hours. With a SNR like that I expect they will climb quickly. The Pre errors are ones that have been corrected and the Post one are uncorrectable. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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AndyWhite20
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Re: Post RS errors

Thank you.

My router briefly rebooted earlier and again since. After around 15 minutes of rebooting channel 1 had around 450,000 errors and seemed to be the only channel showing at the time. I'll leave it running for a while an see what the outcome is.

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Very Insightful Person
Very Insightful Person
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Re: Post RS errors

check all coax connections are tight - if they are you could brave a call to offshore who will ask you to reboot - reset - stand on one leg and likely say all is good

or you could wait here for VM to pick the thread up and [hopefully] get a sensible reply and a tech booked

____________________

Tony
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AndyWhite20
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Re: Post RS errors

Ha tony.

I think I'll wait it out. I've already had a brief encounter with the online chat this morning who was of no use I must say. They required me to test my connection on a wired setting, on two several occasions, second one being somewhat fine an increasing on speed to around 45mbs. However still not the 360 I usually get.

Bare in mind. This is after he told me to disconnect every single device in the house, and test on a single device. Once the result was shown to him, he said awesome is there anything more I can help you with?

Well erm. Yes that doesnt quite answer my question as to why my internet is all of a sudden running terrible.

The Joys

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Forum Team
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Re: Post RS errors

Hi Andy,

 

Thank you for reaching out to us in our community, I am sorry to hear that you are having connection issues, I would like to invite you into a private chat so I can have a look into this for you.

 

I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.  

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AndyWhite20
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Re: Post RS errors

Thanks Paul.

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