Post RS errors topping 6 million / connection dropouts

[BezzaH]

yesterday afternoon we started having intermittent connection issues. tried the usual restart and it cut down the time between them but obviously it didnt solve the problem.  this will need checking asap as, like may of your customers, i am working from home as a key worker.

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/3afd8b034f049c7d401e7b8dbcdbc... 

[lotharmat]

Downstream power looks to be too low - If you have an attenuator fitted , try removing it - if not: VM will need to arrange a tech visit to bring the power levels back into specification!

[Jodi_S]

Hi BezzaH,

Welcome to our community and thank for posting. Sorry to hear that you've been experiencing intermittent internet issues, and this is affecting you WFH. We understand how imperative it is to have a solid connection due to this.

Remotely looking from our end, we can see that you have called and had a technicians visit already. Can we ask if this has resolved the issues?

Please let us know if you need any further assistance with this matter.

Kind regards Jodi.